Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kourtney Kelly

Fayetteville,NC

Summary

Dedicated Medical Support Assistant with expertise in patient scheduling, insurance verification, and maintaining electronic health records. Committed to enhancing workflow efficiency and supporting healthcare teams to improve patient outcomes. Proactive Medical Support Assistant with 23 years of experience in healthcare administration. Skilled in vital signs assessment and inventory management. Focused on streamlining operations and providing exceptional customer service to enhance patient care. Experienced Medical Support Assistant known for optimizing patient scheduling and verifying insurance information. Successfully contributed to improved team productivity and patient satisfaction through effective communication and administrative support.

Overview

23
23
years of professional experience

Work History

Medical Support Assistant

Womack Army Medical Center
Fort Bragg, North Carolina
06.2000 - 08.2023
  • Coordinated patient appointments and managed scheduling for healthcare providers.
  • Assisted in maintaining medical records and ensuring data accuracy.
  • Communicated with patients regarding treatment plans and appointment details.
  • Supported healthcare staff in administrative tasks to enhance workflow efficiency.
  • Managed inventory of medical supplies and ensured timely restocking.
  • Trained new staff on office procedures and patient interaction protocols.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
  • Greeted patients and visitors, verified patient information and scheduled appointments.
  • Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
  • Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
  • Managed inventory levels of medical supplies in order to restock when needed.
  • Maintained cleanliness of exam rooms between patients visits by ensuring that all equipment is sanitized properly.
  • Assisted medical staff with patient care, including taking vital signs, drawing blood, administering injections and collecting specimens.
  • Collected patient vital signs, weight, chief complaints and pain assessment.
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Incorporated outside records into charts and EHR.
  • Documented notes during patient visits.
  • Assisted back office patient processes to reduce office wait times.

Education

High School Diploma -

Pine Forest High School
Fayetteville, NC
06-1983

Skills

  • Electronic health records
  • Medical terminology
  • Patient scheduling
  • Insurance verification
  • Vital signs assessment
  • Inventory management
  • Customer service orientation
  • Medical supply ordering
  • Problem solving
  • Administrative support
  • Exam room preparation
  • Appointment scheduling
  • HIPAA compliance

References

References available upon request.

Timeline

Medical Support Assistant

Womack Army Medical Center
06.2000 - 08.2023

High School Diploma -

Pine Forest High School

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