Summary
Work History
Education
Skills
Timeline
Generic

Kourtney Kiddy

Rosenberg,TX

Summary

Versatile and achievement-oriented professional with a background at Richmond Equipment, adept in title processing and enhancing team collaboration. Excelled in streamlining operations, significantly reducing staff turnover by implementing effective retention strategies. Skilled in file management and fostering communication, consistently ensuring high levels of customer satisfaction and operational efficiency.

Work History

Title Clerk

Richmond Equipment
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Examined and verified Number titles weekly.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.

Receptionist

Richmond Equipment
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Personal Care Assistant

Private Caregiving Services
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.

Store Manager

76 Gas Station
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Medical Assisting

Texas Health School
Houston, TX
05.2005

Skills

  • Title processing
  • File Management
  • Data Entry
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Time Management
  • Reliability
  • Communication Skills

Timeline

Title Clerk

Richmond Equipment

Receptionist

Richmond Equipment

Personal Care Assistant

Private Caregiving Services

Store Manager

76 Gas Station

Medical Assisting

Texas Health School

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Kourtney Kiddy