Kourtney Kunstek

• Managed team workload to reach production targets.
• Created staff schedules, approved requested time off and updated reports.
• Recruited and hired talented individuals bringing depth and experience to organization.
• Built relationships with team members to encourage willingness to address concerns and issues.
• Assisted with general maintenance of store to keep environment perpetually clean and presentable.
• Supervised daily operations by directing customer service, inventory and sales operations.

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Continually maintained and improved company's reputation and positive image in markets served.
• Established performance and service goals and held associates accountable for individual performance.
• Developed new employees and on-going performance assessment of current employees.

Indianapolis

• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Reviewed customer feedback to identify trends and improve product selection.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Collaborated with marketing team for prompt promotion of products.

• Approved regular payroll submissions for employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed inventory control, cash control, and store opening and closing procedures.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.