Summary
Overview
Work History
Education
Skills
Timeline
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Kourtney Matney

Hurley,VA

Summary

I have worked for the VEC for 2 years. I enjoy my employment with this agency. The work we do helps regular people in times of stress and hardships. The special projects that I am involved with helps remove issues faster and more efficiently. I am devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Admin and Office Spec III

Virginia Employment Commission
Vansant, VA
11.2021 - Current
  • File Unemployment Insurance Claims
  • Answer question regarding Issue on unemployment insurance claims
  • Assist Adjudication
  • Separation And Liability
  • Work Search Issues
  • Able and Available Issues
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Managed daily tasks assigned by the supervisor efficiently within deadlines.
  • Answered incoming calls and emails from customers or clients professionally.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answer calls to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Hurley High School
Hurley, VA
06-2009

Skills

  • Data Entry
  • Issue Resolution
  • Documentation and Reporting
  • Customer Documentation Review
  • Problem-Solving
  • Customer Service
  • Active Listening

Timeline

Admin and Office Spec III

Virginia Employment Commission
11.2021 - Current

High School Diploma -

Hurley High School

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