Kourtney Morris
Fort Worth,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Lisa Buell Md
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
North Texas Surgical Specialist
04.2020 - 05.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Customer Service Representative
SPH Analytics
04.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier Team Lead
Lowes Home Improvment
09.2018 - 08.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Education
Certified Medical Assistant -
The College of Health Care Professions
Austin, TX05.2022
High School Diploma -
South Hills High School
Fort Worth, TX06.2017
Skills
- Project Management
- Supply Management
- Inventory Control
- Guest Relations
- Office Organization
- Call Routing
- Cash Handling
- Customer Service
- Clerical Support
- Office Administration
- Front Office Management
- Issue Handling
- Hospitality Services
- Scheduling
- Multi-Line Telephone Systems
- Bookkeeping
- Researching Skills
- Appointment Scheduling
- Filing
- Call Forwarding
- Scheduling Appointments
Timeline
Front Desk Receptionist
Lisa Buell Md
06.2022 - Current
Medical Assistant
North Texas Surgical Specialist
04.2020 - 05.2022
Customer Service Representative
SPH Analytics
04.2019 - 02.2021
Cashier Team Lead
Lowes Home Improvment
09.2018 - 08.2019
Certified Medical Assistant -
The College of Health Care Professions
High School Diploma -
South Hills High School
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