Kourtney Mosley
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Teacher
Clayton County Public Schools
Jonesboro, Georgia
07.2020 - 08.2022
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Graded and evaluated student assignments, papers and course work.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports on attendance and disciplinary performance.
Customer Service Manager
CSM, Walmart
Atlanta, Georgia
11.2019 - 07.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Promptly responded to cashiers in need of change to ensure a smooth experience for the customer
- Pulled, dropped and reset all registers at the end of the night in preparation for the next day
- Cross-trained cashiers and supervised cart pushers to maintain a safe and clean parking lot for customers and their vehicles.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Executive Administrative Assistant
Raising Expectations, Inc
Atlanta, Georgia
06.2018 - 07.2019
- Used advanced software to prepare documents, reports and presentations.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Scheduled appointments and handled calenders for senior leadership.
- Assisted with new volunteer recruitment, training and pulling student academic reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
STEM Academic Leader
Raising Expectations, Inc
Atlanta, Georgia
08.2018 - 05.2019
- Used resources and research to develop rich, interdisciplinary, STEM lessons and hands-on activities for 10 students
- Prepared materials and supplies required for daily program operation
- Attended mandatory staff meetings and prepared bi-weekly lesson plans as scheduled
- Communicated with parents about student performance and discussed possible solutions
- Attended and supervised Saturday enrichment activities (average of one to two Saturdays per month).
Photo Technician
Walgreens
Atlanta, Georgia
10.2017 - 10.2018
- Managed a constant order flow and assisted customers at the self-service photo kiosks with friendly photofinishing service, photography advice, and passport photos
- Assisted customers with Western Union services via Walgreens self-service kiosks to pay bills and complete international and domestic money transfers
- Scanned all incoming and outgoing FedEx packages to ensure accurate inventory count of packages
- Ensured customers received the appropriate package by verifying customer ID and package label
- Operated state-of-the-art processing equipment, trouble shooting and repairing certain equipment.
Customer Service Associate
Walgreens
Atlanta, Georgia
10.2015 - 10.2017
- Exhibited welcoming customer service by promptly greeting customers upon entrance into the store
- Assisted 200 customers per day in decision making by helping customers find appropriate departments, aisles, services and being knowledgeable in various products
- Processed transactions, monitored and secured register and handled returns and refunds
- Maintained inventory and worked collaboratively in a fast-paced retail environment.
Study Abroad Participant, University of Sydney
Sydney
02.2016 - 06.2016
- Completed a group research project critically evaluating arguments on formative assessment
- Completed innovative group project establishing a curriculum for all school age children from birth
- Adapted to an unfamiliar environment and embraced cultural differences
- Used communication and organization skills to navigate through new cities
- Managed finances in varying currencies.
Founding Member, Secretary and Logistics Chair
Brandeis University
Waltham, Massachusetts
08.2015 - 12.2015
- Selected to join organizing team for an organization designed to establish mentoring and tutoring between students at Brandeis and Ashland High School in Mississippi
- Marketed the club, read applications, conducted in-person interviews and made final decisions for selected tutors
- Kept records of meetings and monthly/yearlong plans for club; created structure of club’s constitution.
Information Booth/Gameroom Attendant
Brandeis University Campus Center Team
Waltham, Massachusetts
08.2015 - 12.2015
- Served as the primary point of contact for customers in the Shapiro Campus Center and Usdan Game Room
- Provided customer service and information about Brandeis and events taking place in the Waltham area to thousands of visitors a year
- Supported logistical and technical aspects of events by providing speakers, tables, and other props along with access codes to technology systems in the Shapiro Campus Center.
Education
Master of Education - Education Leadership
Mercer University
Atlanta, GA 01.2022 - 12.2022
Bachelor of Arts - Education Studies, African and Afro-American Studies
Brandeis University
Waltham, MA 08.2013 - 05.2018
Skills
Microsoft Office (Word, PowerPoint, Outlook); Proficient in Administrative Support (Type: 40 wpm; Maintaining Schedules; Filing and Updating records); Adaptability; Multitasking; Leadership; Management; Teamwork; Problem-solving; Collaboration; Excellent Communication and Interpersonal Skills; Caring and Approachable Personalityundefined
Additional Information
- HONORS AND AWARDS , Gates Millennium Scholar (2013-Present) Posse Scholar (2013-2018) Benjamin A. Gilman Scholar (2016)
Timeline
Master of Education - Education Leadership
Mercer University
01.2022 - 12.2022
Teacher
Clayton County Public Schools
07.2020 - 08.2022
Customer Service Manager
CSM, Walmart
11.2019 - 07.2020
STEM Academic Leader
Raising Expectations, Inc
08.2018 - 05.2019
Executive Administrative Assistant
Raising Expectations, Inc
06.2018 - 07.2019
Photo Technician
Walgreens
10.2017 - 10.2018
Study Abroad Participant, University of Sydney
02.2016 - 06.2016
Customer Service Associate
Walgreens
10.2015 - 10.2017
Founding Member, Secretary and Logistics Chair
Brandeis University
08.2015 - 12.2015
Information Booth/Gameroom Attendant
Brandeis University Campus Center Team
08.2015 - 12.2015
Bachelor of Arts - Education Studies, African and Afro-American Studies
Brandeis University
08.2013 - 05.2018
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