Kourtney Mouton
Houston,TX
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Toeppich & Associates
06.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Patient Access Specialist
Emerus
06.2015 - 05.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Enhanced office productivity by handling high volume of callers per day.
Patient Relations Coordinator
Eagle Ranch Dental Care
07.2013 - 06.2015
- Followed document protocols to safeguard confidentiality of patient records.
- Carried out day-day-day duties accurately and efficiently.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Applied Science -
Center For Advanced Legal Studies
Houston, TX02.2021
Skills
- Master Calender Management
- Business Correspondence
- Meeting Support
- Office Supplies and Inventory
- Coordination of Administrative Activities
- Administering Payroll
- Departmental Support
- Bookkeeping and Basic Accounting
- Records Management Databases
- Advanced MS Office Suite Proficiency
- Travel Arrangement Coordination
- Manage Executive Schedules
Timeline
Executive Administrative Assistant
Toeppich & Associates
06.2019 - Current
Patient Access Specialist
Emerus
06.2015 - 05.2019
Patient Relations Coordinator
Eagle Ranch Dental Care
07.2013 - 06.2015
Associate of Applied Science -
Center For Advanced Legal Studies
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