Kourtney Nelms
Houston ,TX
Summary
Home care management professional with expertise in communication and conflict resolution. Proficient in developing care plans and ensuring regulatory compliance while fostering strong caregiver-client relationships. Demonstrated ability to work independently, adapt to new challenges, and maintain high-quality service in fast-paced environments. Recognized for exceptional multitasking, time management, and delivering positive customer experiences.
Overview
10
10
years of professional experience
Work History
Home Care Manager
Avid
Tomball, Texas
08.2022 - Current
- Managed daily operations of home care services, enhancing client satisfaction.
- Coordinated caregiver and client schedules to ensure optimal coverage.
- Supervised onboarding and training of new home care staff members.
- Developed individualized care plans in collaboration with healthcare professionals.
- Ensured compliance with state regulations and safety standards consistently.
- Communicated updates regarding client care to families regularly.
- Resolved conflicts between clients and caregivers, fostering positive relationships.
- Maintained accurate records of client services and caregiver activities.
Leasing Assistant
Clayton Homes
Houston, Texas
03.2021 - 07.2022
- Assisted customers with lease applications and rental agreements efficiently.
- Coordinated property showings and maintained schedules for prospective tenants.
- Managed tenant inquiries and resolved issues promptly.
- Conducted routine inspections of properties to ensure compliance with standards.
- Maintained accurate records of leases and tenant interactions in databases.
- Collaborated with maintenance staff to address repair requests swiftly.
- Supported leasing agents by preparing documents and processing applications effectively.
- Monitored tenant accounts for late or missed payments proactively.
Administrative Assistant
Pride HCS
Spring, Texas
01.2016 - 03.2021
- Coordinated office communications to improve team collaboration and efficiency.
- Managed scheduling and calendar organization for executives and staff meetings.
- Maintained organized filing systems for easy access to important documents.
- Assisted in report and presentation preparation for internal and external stakeholders.
- Supported onboarding by organizing training sessions and materials.
- Responded promptly to inquiries, ensuring excellent customer service experiences.
- Answered phone calls and emails, facilitating effective business correspondence.
- Organized physical and electronic filing systems, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
Barbara Jordan High School
Houston, TX06-2016
Skills
- Care plan development
- Staff training and development
- Compliance oversight
- Record keeping and management
- Client communication and engagement
- Scheduling coordination
- Customer service excellence
- Conflict resolution strategies
- Team collaboration
- Time management skills
- Problem solving abilities
- Attention to detail
- Process improvement initiatives
- Relationship building skills
- First aid and CPR certified
- Case management expertise
- Medical terminology proficiency
Languages
English
Full Professional
References
References available upon request.
Timeline
Home Care Manager
Avid
08.2022 - Current
Leasing Assistant
Clayton Homes
03.2021 - 07.2022
Administrative Assistant
Pride HCS
01.2016 - 03.2021
High School Diploma -
Barbara Jordan High School