Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Kourtney Netter

Fontana,CA

Summary

Focused Project Manager with a diverse range of skills and experience in various industries varying from construction, pest control, manufacturing and sales. Strong understanding of operational processes and how to effectively manage teams to achieve goals. Able to emphasize continuous process improvement and problem-solving to optimize operations and driving results. Excels through mentoring, training and empowering team to excel in performance. Employee management, compliance, and continuous business growth is a core value.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Coordinator

Hawx Pest Control
10.2023 - Current
  • Acted as sole Southern California Liaison between local branches and Corporate operations.
  • Work with Centralized Operations leaders and other departments to execute processes and tasks in accordance with company policies and procedures.
  • Provide ongoing support to Field Operations managers in assigned area to enable their Teams to succeed.
  • Maintain local Service Center (physical facility).
  • Manage company inventory at local Service Center.
  • Oversee processes of onboarding and offboarding site employees, assigning and/or retrieving company equipment and working with General Managers to ensure onboarding training is completed and any necessary paperwork is submitted.
  • Provide feedback to Centralized Operations leaders on effectiveness of current processes in order to support continuous improvement.
  • Liaised with the Fleet department to complete a company-wide roll out of Vehicle Dashcams.
  • Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
  • Conducted weekly area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues.
  • Improved team performance by implementing efficient scheduling and resource allocation strategies.
  • Streamlined communication between departments for better collaboration and productivity.
  • Developed comprehensive training programs for new hires, ensuring quick integration into the team.
  • Boosted employee morale with regular recognition of achievements and personalized feedback.
  • Ensured compliance with company policies, local regulations, and industry best practices at all times.
  • Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
  • Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.

Key Account Specialist

Automated Gate Services, Inc.
11.2021 - 07.2023
  • Solely responsible for providing concierge service/communications, and overall project management for 3 of the company's Key National Accounts
  • This included managing customer inquiries, scope of work documentation, project management, project budget analysis, weekly meetings with regional leadership, SOP creations and revisions, technician/crew management, scheduling requirements, invoicing, training new branches or acquisitions, and all other general client concerns of the account
  • Purchased high dollar amount Purchase orders, consolidated packing slips, and requesting pricing from multiple vendors to compare pricing
  • Submitted formal bids/RPFs/Change Orders from the price range of $1,000 - $20,000
  • Reviewed and approved invoice disputes, other branch member quote drafts and invoice drafts
  • Ensure all branches (Local and Regional) adhere to SOP's and account standards
  • Managed key account relations throughout 2 Local branches and 5 other satellite offices and sub companies
  • Created and maintained analysis spreadsheets for board members to have an at a glance look at the accounts project
  • Collaborated with warehouse managers, customer service reps, and management to make sure the technicians were stocked and provided the proper tools and materials to complete tickets
  • Sent weekly project updates to the account contact
  • Created, managed, and monitored account protocols for administrative employees as well as technicians
  • Created and sent all estimates and processed them in Service titan once approved
  • Costed all receipts and travel per diem fees as needed
  • Booked hotels and rentals for out of area projects.
  • Increased sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
  • Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
  • Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
  • Streamlined processes for order management, invoicing, and payment collection to improve efficiency of operations for key accounts.
  • Conducted regular account planning sessions with sales teams to prioritize opportunities and align on strategies for achieving revenue targets.
  • Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
  • Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
  • Evaluated subcontractor performance regularly, ensuring high-quality work was consistently delivered on time and within budget constraints.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Executive Assistant to the Chief Executive Officer

Black Tiger - Low Voltage Systems
08.2020 - 11.2021
  • Act as the point of contact among executives, employees, clients and other external partners
  • Act as personal assistant if needed: Drop of and pick up, store runs, vitamin reminders etc… Manage information flow in a timely and accurate manner
  • Make travel and accommodation arrangements
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Track daily expenses and prepare weekly, monthly or quarterly reports
  • Format information for internal and external communication - memos, emails, presentations, reports
  • Optimized and managed multiple C-Level employee calendars
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Attend jobsite surveys with CEO
  • Prepare and organize invoices for the CEO To review
  • Create, draft, and send the schedule out daily to field technicians
  • Assist with sales follow up
  • Order/Data Entry of proposal and client estimates and products ordered, and client information.
  • Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
  • Worked with senior management to initiate new projects and assist in various processes.

Office Administrator

Capital Air Filters
08.2019 - 06.2020
  • Managing the front reception desk
  • Forwarding/Transferring Calls
  • Answering a multiline phone system
  • Data entry via QuickBooks
  • Office party planning
  • Managing Social Media accounts for the company
  • Designing and making arrangements for upcoming trade shows
  • Providing warehouse workers with orders to fulfill
  • Directing customers on which products to order
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
  • Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.

Client Account Specialist

Fully Promoted of Fuquay Varina
02.2019 - 08.2019
  • Manage all client accounts
  • Keep track of incoming and outgoing packages
  • Developed strong relationships with clients, fostering loyalty and trust through consistent communication and personalized attention.
  • Streamlined internal processes for improved efficiency in managing multiple accounts concurrently.
  • Implemented strategies to increase revenue by identifying upselling opportunities and promoting additional products or services.
  • Maintained detailed records of client interactions, tracking progress and ensuring all documentation was updated.
  • Make office supply runs, and orders for all departments
  • Schedule Meetings for CEO and other management members
  • Contact customers as needed to provide order/contract status
  • Maintain and Organize all invoices, receipts, and quotes
  • Make copies, fax, E-Scan, needed data into the CMS system
  • Makes excel sheets to organize data
  • Manage social media accounts and upload promo videos frequently
  • Light office cleaning
  • Supply and inventory take and ordering
  • Order entry, as well as entering client information into POS System.
  • Provided suggestions for process, application or documentation improvement.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Adhered to standards of quality and service as well as all compliance requirements.

Office Manager/Administrative Assistant

Whites Bedding
01.2014 - 01.2018
  • Managed the office, and day to day activities
  • Greeted customers, scheduled delivery times and informed the customers of fees
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Entered customer information, gave delivery reminders, and bookkept for the company
  • Completed daily data entry of bedding ordered and record kept client information.

Education

No Degree - Psychology

Campbell University
Buies Creek, NC
03.2019

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga, CA
05.2017

Skills

  • Project Management
  • Safety Management
  • Data Entry
  • New Hire Onboarding
  • Work Complaint Handling
  • Termination Documentation
  • Policy Enforcement
  • Data Analysis
  • Inventory Management
  • Workflow Optimization

Certification

  • Proficient in Adobe Suites
  • CPR Certification
  • Driver's License

Additional Information

SKILLSProficient in Microsoft and ExcelFast typingPersistentGoal drivenPunctualPOS systemAccounting experienceConfidential service experience

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Area Coordinator

Hawx Pest Control
10.2023 - Current

Key Account Specialist

Automated Gate Services, Inc.
11.2021 - 07.2023

Executive Assistant to the Chief Executive Officer

Black Tiger - Low Voltage Systems
08.2020 - 11.2021

Office Administrator

Capital Air Filters
08.2019 - 06.2020

Client Account Specialist

Fully Promoted of Fuquay Varina
02.2019 - 08.2019

Office Manager/Administrative Assistant

Whites Bedding
01.2014 - 01.2018

No Degree - Psychology

Campbell University

High School Diploma -

Rancho Cucamonga High School

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Kourtney Netter