Kourtney Owens

• Administered test to applicants, interviewed qualified candidates, and negotiated job fit of candidates with requesting units
• Lead onboarding for all employees, also uploading into ADP, Oracle, and Kronos
• Supported managers in addressing employee concerns, fostering positive workplace relationships.
• Complied with labor laws and regulations while managing payroll functions efficiently.
• Streamlined HR processes for increased efficiency and reduced administrative workload.
• Maintained accurate records of employee information using up-to-date human resource databases.

• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

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• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Conducted regular audits of register funds to minimize potential losses due to theft or error.
• Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.