Kourtney Primm
Las Vegas,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Insurance Verifications Specialist
Children's Specialty Center of NV
08.2014 - 02.2015
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Checkout/Insurance Verifications
Nevada Cardiology Associates
04.2012 - 04.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Provided prompt, polite and professional in-person and telephone customer service.
Retail Sales Associate
Banana Republic
04.2011 - 08.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Associate
Dillards Inc
04.2010 - 01.2011
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Diploma - Medical Administrative Assistant
Everest College
Henderson, NV03.2012
Skills
- Medical terminology knowledge
- CPR certified
- Complex problem solving skills
- Cash Handling
- Proficiency with EHR systems
- Multi- Line Phone Systems
- Knowledge of Nevada Insurances
- Deadline-oriented
- Data Entry and Review
Cover Letter
Dear Prospective Employer: I am responding to your current job posting. I feel my skills and experiences fit the position as described and I have attached my resume for your review. I am a quick learner who strives to complete any task given to me to the best of my ability. I have a fun, bubbly and loving personality that will fit in any team environment. I have an unconditional love for caring for people and would love the opportunity to express this at your facility. I am seeking a full/part time position with open salary requirements. I am available to start immediately with reliable transportation. I can be reached at any time. I look forward to speaking with you concerning this opportunity.
Timeline
Insurance Verifications Specialist
Children's Specialty Center of NV
08.2014 - 02.2015
Checkout/Insurance Verifications
Nevada Cardiology Associates
04.2012 - 04.2013
Retail Sales Associate
Banana Republic
04.2011 - 08.2012
Retail Sales Associate
Dillards Inc
04.2010 - 01.2011
Diploma - Medical Administrative Assistant
Everest College
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