Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kourtney Ratliff

Burlington

Summary

Dynamic medical receptionist with extensive experience at EA Hawse Health Center, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient flow and improve operational efficiency through effective communication and front desk operations. Skilled in electronic medical records management, ensuring accuracy and patient satisfaction.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

EA Hawse Health Center
12.2023 - 10.2025
  • Greeting patients and directing them to appropriate services
  • Scheduling appointments and managing daily calendar for healthcare providers
  • Ensuring accurate patient information entry into electronic medical records (EMR) system
  • Answering phone calls, responding to inquiries, and providing information about services
  • Assisting with insurance verification and processing patient transactions

Centralized Scheduler

Potomac Valley Hospital
08.2022 - 09.2023
  • Coordinated scheduling for multiple departments to optimize resource allocation and improve workflow efficiency.
  • Managed appointment calendars, ensuring timely communication and adherence to deadlines across teams.
  • Developed streamlined processes for scheduling, enhancing overall operational effectiveness and reducing conflicts.
  • Assisted in training new team members on scheduling software and company policies to ensure consistency.

Medical Receptionist

Tri State Community Health Center
08.2020 - 07.2023
  • Maintaining cleanliness and organization of reception area for optimal patient experience
  • Collaborating with medical staff to streamline office operations and enhance workflow
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Certified Nursing Assistant

Dawnview Center
06.2019 - 09.2022
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Collaborated with healthcare team to develop individualized care plans for patients.

Education

High School Diploma -

Keyser High School
Keyser, WV
05.2019

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Insurance verification
  • Payment collection
  • Reminder calls

Certification

  • CNA - Certified Nurse Assistant

Timeline

Medical Receptionist

EA Hawse Health Center
12.2023 - 10.2025

Centralized Scheduler

Potomac Valley Hospital
08.2022 - 09.2023

Medical Receptionist

Tri State Community Health Center
08.2020 - 07.2023

Certified Nursing Assistant

Dawnview Center
06.2019 - 09.2022

High School Diploma -

Keyser High School

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