Kourtney Ruiz
Kingsburg,CA
Summary
Dynamic Assistant Manager with proven expertise in customer service and staff supervision, honed at Wakehouse. Excelled in enhancing customer satisfaction and streamlining operations, leading to a more organized and efficient work environment. Skilled in money handling and fostering team leadership, consistently improving financial accuracy and employee development.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Wakehouse
06.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Bartender
Bullfrogs Bar&grill
01.2010 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
General Education -
Golden West High School
Visalia, CASkills
- Customer service
- Money handling
- Team leadership
- Time management
- Customer relations
- Staff supervision
Timeline
Assistant Manager
Wakehouse
06.2016 - 01.2018
Bartender
Bullfrogs Bar&grill
01.2010 - 05.2016
General Education -
Golden West High School
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