Customer Service Advisor
Open To Work
Kourtney Scott
VXI Global Solutions
Greenville,SC
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Reauthorization CoordinatorPatient Scheduler
Work Type
Full TimePart Time
Location Preference
On-SiteHybrid
Location:
Greenville, SC, US
Open to relocation:
Yes
Important To Me
Career advancementWork-life balance401k matchHealthcare benefits
8
years of professional experience
Customer Experience Specialist with strong focus on delivering results and enhancing team collaboration. Skilled in customer communication, problem-solving, and adapting to changing needs. Known for reliability, empathy, and proactive approach to improving customer satisfaction. Prepared to make significant impact in fostering positive customer interactions and driving company success.
Work History
1 Year
06.2025 - Current
1 Year
Customer Experience Advisor
VXI Global Solutions | Remote
06.2025 - Current
- - Audit and verify 25+ orders and account updates for accuracy and compliance per day
- - Cross-check documentation prior to submission to maintain data integrity
- - Track weekly metrics and identify recurring issues for process improvement while keeping TMS above 91%
- - Maintain strict adherence to confidentiality and operational standards
- Contributed to increased client retention rates by building rapport through empathetic listening skills during difficult conversations.
- Identified and resolved discrepancies and errors in customer accounts.
1 Year 5 Months
09.2023 - 02.2025
1 Year 5 Months
Reauthorization Coordinator
One Call Medical | Remote
09.2023 - 02.2025
- - Processed high-volume requests with 100% accuracy, ensuring compliance requirements
- - Identified and resolved documentation discrepancies prior to approval
- - Coordinated with stakeholders to prevent delays and improve workflow efficiency
7 Years
01.2018 - 01.2025
7 Years
Customer Support & Technical Representative
Foundever, Telefacts, Conduent | Remote
01.2018 - 01.2025
- - Verified customer information and processed approximately 30 service orders accurately per day
- - Documented interactions in CRM systems for quality tracking
- - Maintained performance metrics and SOP compliance
- - Provided reliable customer service in fast-paced remote environments
- Maintained comprehensive records of customer interactions, ensuring efficient communication between departments.
Education
High School Diploma
Lake City High School | South Carolina | 05.2007
- National Honor Society
- LIFE Scholarship Recipient
Skills
CRM Systems
Compass
Citrix
Genesys
High-Volume Data Entry
Microsoft Office Suite
Remote Operations
CRM software
CORE COMPETENCIES
- Patient Scheduling & Registration
- Data Accuracy & Verification
- HIPAA Compliance
- CRM Systems
- Documentation Review
- Process Improvement
- Customer Service Excellence
- Attention to Detail
- Performance Metrics
- Problem-Solving
Timeline
Customer Experience Advisor
VXI Global Solutions
06.2025 - CurrentRead more
Reauthorization Coordinator
One Call Medical
09.2023 - 02.2025Read more
Customer Support & Technical Representative
Foundever, Telefacts, Conduent
01.2018 - 01.2025Read more
Lake City High School - High School Diploma,
Read more