Kourtney Sills
Marcus Hook,PA
Summary
Detail-oriented Radiology Scheduler with hands-on experience supporting pre-certification workflows, coordinating with payers, and ensuring accurate authorization requirements for diagnostic imaging. Skilled in verifying insurance, serving as a liaison between providers, patients, and authorization teams. Known for strong communication, accuracy, and the ability to manage high-volume workflows while ensuring a seamless patient experience. Seeking to transition into a full Pre-Certification Specialist role to apply expertise in radiology scheduling, payer guidelines, and authorization coordination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ASA II Scheduler
Penn Medicine
10.2022 - Current
- Provide patients with clear instructions, preparation details, and financial expectations to support a seamless imaging experience.
- Managed incoming calls and inquiries regarding scheduling, providing excellent customer service to patients.
- Collaborated with cross-functional teams to resolve complex authorization issues promptly.
Special Education Paraprofessional
School District of Philadelphia
04.2018 - 08.2022
- Helped maintain a safe, structured, and compassionate learning environment.
- Supported students with special needs in daily academic activities, enhancing learning engagement.
- Implemented behavior management strategies to promote positive behavioral outcomes in classroom settings.
Environmental Services Associate
Main Line Health Hospital
08.2018 - 10.2021
- Implemented cleaning protocols to maintain high standards of hospital hygiene and safety.
- Collaborated with healthcare teams to prioritize cleaning tasks based on patient needs.
- Maintained a safe environment for patients, staff, and visitors with diligent attention to detail and proper use of equipment.
Administrative / Convention Personnel
Philly Temps
04.2014 - 01.2018
- Provided administrative support for conventions, including data entry, financial tracking, and guest coordination.
- Delivered high-quality customer service and maintained accurate records of attendance, billing, and receipts.
- Worked well in a team setting, providing support and guidance.
Administrative Coordinator
White Dove Catering Co.
04.2011 - 03.2014
- Supported administrative operations, scheduling, communications, and event coordination tasks.
- Coordinated financial data entry into accounting software, maintaining data integrity and confidentiality.
- Developed and implemented streamlined processes for tracking financial transactions, enhancing operational efficiency.
Education
Allied Health Diploma - Allied Health
Pennsylvania Institute of Technology
Philadelphia, PAHigh School Diploma - undefined
Overbrook High School
Philadelphia, PA01.2012
Skills
- Prior Authorization Support
- Radiology Scheduling (CT, MRI, Ultrasound, X-ray)
- Insurance Verification
- CPT & ICD-10 Familiarity
- Medical Terminology
- EHR Systems (Epic, salesforce)
- Patient & Provider Communication
- High-Volume Workflow Coordination
- Documentation & Data Entry
- HIPAA Compliance
Certification
- HIPAA Compliance Training
- Medical Terminology (if applicable)
Timeline
ASA II Scheduler
Penn Medicine
10.2022 - Current
Environmental Services Associate
Main Line Health Hospital
08.2018 - 10.2021
Special Education Paraprofessional
School District of Philadelphia
04.2018 - 08.2022
Administrative / Convention Personnel
Philly Temps
04.2014 - 01.2018
Administrative Coordinator
White Dove Catering Co.
04.2011 - 03.2014
High School Diploma - undefined
Overbrook High School
Allied Health Diploma - Allied Health
Pennsylvania Institute of Technology