Kourtney Singleton

· Safeguarded assets by planning and implementing disaster recovery strategies.

· Managed database access, security, and backups in line with project plans.

· Met changing business demands by updating databases with modifications and new deployments.

· Responsible for inbound customer service calls (40-60 per/day).

· provided word processing and secretarial support.

· Filed and delivered mail as needed.

· Assisted in planning and preparation of meetings, conferences, and conference telephone calls.

· Maintained an adequate inventory of office supplies.

· Inbound/Outbound/ Sale calls.

· Ability to build productive relationships, solving customer complex problems, & ensuring customer satisfaction.

· Goal reached is 10 calls or more per day.

· Processing delinquent payments, cancelling payments, & sending invoices.

· Cash handling, (checks, cash, bank accounts

· Field coordination and communication with customers, adjusters & contractors, Inventory, track, and document order through production processing.

· Customer contact and follow up through pick-up and delivery of goods.

· Drove to many different Job sites in Louisiana in company vehicle.

· Reviewed and followed up on billings and customer concerns.

· Managed multiple job files and assignments.

· Coordinated implementation of people-related services, policies and programs through departmental staff.

· Solicited estimates and photographs on small and large losses with Nextgear (DASH), Eris, ContentsTrack, etc.

· Analyzed information gathered by investigation and report findings and recommendations.

· Delivered exceptional customer service to customer by communicating important information and patiently listening to issues.

· Visited customer locations to evaluate damage and provided cost estimates for remediation.

· Used analytical models and mathematical analysis to create and maintain key performance metrics.

· Overachieved in all areas and continuously increased key performance indicators.

· Contributed to team success by completing assigned tasks efficiently and accurately.

· Adapted sales plans and adjusted equipment to maintain high standards of functionality and safety.

· Trained new team members by relaying information on company procedures, safety requirements, and assigned tasks.

· Delivered accurate and timely merchandise reports and transitions for my area of the store.

· Accurately executed operational procedures like POG ties, product capacities, and salesfloor quantities to control shortage, profitability, in store replenishment and inventory accuracy.

· Studied the movement of customer service trends to identify gaps in efficiency and other areas needing improvement.

· Managing and allocating inventory to my store area and formulating in-depth inventory forecasts.