Kourtney S. James
Houston
Summary
Detail-oriented Administrative and Customer Service Professional with experience supporting office operations, managing documentation, assisting clients, and maintaining accurate records in both in-person and remote environments. Strong communicator with a proven ability to multitask, handle confidential information, and provide reliable administrative and customer support. Adept in Microsoft Office, reporting, scheduling, and customer relations.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist (Remote)
Intuit - TurboTax
Houston
01.2023 - Current
- Deliver professional customer support through virtual platforms, phone, and chat while documenting all interactions accurately.
- Assist customers by answering questions, providing clear explanations, and resolving issues efficiently.
- Maintain confidentiality of customer information while following company policies and procedures.
- Utilize multiple systems and resources simultaneously to support customer needs.
Administrative / Client Support Specialist (Remote)
Finish Line Tax Solutions
Houston
06.2021 - Current
- Provide administrative and client support by managing digital files, uploading documentation, and maintaining organized client records.
- Communicate with external agencies and clients to obtain information, provide updates, and ensure case progress.
- Prepare weekly reports and summaries for management to support decision-making and workflow tracking.
- Assist with form completion and data verification to ensure accuracy and compliance.
- Support clients by explaining processes, gathering required information, and answering general inquiries.
Security Guard
Allied Universal
Houston
11.2018 - 01.2021
- Monitored premises to identify and prevent suspicious or unsafe activity.
- Accurately documented incidents, observations, and daily activity reports.
- Ensured employee and visitor safety through vigilance and sound decision-making.
Customer Service Representative
Conduent
Houston
05.2016 - 11.2018
- Delivered high-quality customer service by resolving inquiries and issues efficiently.
- Processed orders, payments, and credit card transactions securely and accurately.
- Provided product support, troubleshooting, and technical guidance.
- Utilized problem-solving skills to exceed customer satisfaction standards.
Store Manager
MLK Food Mart
Houston
01.2012 - 04.2016
- Managed daily store operations, including cash handling, bank deposits, and inventory control.
- Created employee schedules to ensure optimal staffing and productivity.
- Delivered excellent customer service while maintaining store safety and cleanliness.
- Coordinated inventory orders and vendor deliveries.
Education
Bachelor's Degree - Psychology
Texas Southern University
Houston, TX01.2009
Skills
- Administrative support and office management
- Client relations and customer service
- Data entry and record keeping
- Documentation and reporting
- Microsoft Office proficiency
- Scheduling and calendar coordination
- Virtual communication skills
- Confidential information management
- Problem solving and multitasking
- Team collaboration and dependability
Cover Letter
Dear Hiring Manager, I am writing to express my interest in an administrative, customer service, or office support position where my strong organizational skills, professionalism, and customer-focused experience can contribute to daily operations and team success. I bring a diverse background in administrative support, remote office work, customer service, and documentation management across multiple industries. Throughout my career, I have supported both clients and internal teams by managing records, handling sensitive information, preparing reports, and maintaining clear communication. In my current and previous roles, I have worked in fast-paced environments that required attention to detail, multitasking, and consistent follow-through. I am highly comfortable with Microsoft Office, virtual communication tools, and structured workflows. I have extensive experience interacting with customers in professional settings, resolving concerns, documenting interactions, and ensuring a positive experience. My background in office administration, reporting, scheduling, and customer service allows me to adapt quickly to new systems and procedures while maintaining accuracy and efficiency. I am dependable, organized, and motivated to support office operations in a way that improves efficiency and customer satisfaction. I would welcome the opportunity to bring my skills to your team and contribute to a positive and productive work environment. Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience aligns with your needs. Sincerely, Kourtney S. James
Timeline
Customer Support Specialist (Remote)
Intuit - TurboTax
01.2023 - Current
Administrative / Client Support Specialist (Remote)
Finish Line Tax Solutions
06.2021 - Current
Security Guard
Allied Universal
11.2018 - 01.2021
Customer Service Representative
Conduent
05.2016 - 11.2018
Store Manager
MLK Food Mart
01.2012 - 04.2016
Bachelor's Degree - Psychology
Texas Southern University