Kourtney Smith
Alpharetta,Georgia
Summary
To secure a position as a data entry clerk/ customer service representative in a professional environment. Dedicated Rideshare Driver with over 6 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Uber/Lyft/Doordash/Roadie
2017.12 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Customer Service Representative
TurboTax
2020.01 - 2023.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Data Entry Clerk
Net Planner
2017.05 - 2021.05
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Server/Hostess/Grill Cook/Prep Cook/Dishwasher
Cracker Barrel
2011.03 - 2017.09
- Greet Customers, Customer solutions, Prep Cook, Grill Cook, Preparing documentation for inventory
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Instructor/Program Director
ProMartial Arts
2014.03 - 2017.02
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Taught both core principles and fighting techniques to students of all levels.
- Imparted key etiquette points, discipline and respect.
- Instructed on proper breathing techniques, stances and forms.
- Assisted with sparring and contact exercises to pair students of similar rank, size and age.
Education
Bachelor of Arts - Business Management
The Art Institute of Atlanta
10.2017
Management
Art Institute of Atlanta
06.2016
Associates Degree - Baking & Pastry
Art Institute of Atlanta
06.2015
Skills
- Computer Skills:
- Word Excel 2010. Powerpoint Excel 2010
- Customer Satisfaction
- Scheduled Maintenance
- Report Writing
- Sorting and Labeling
- Customer Relations
- Written Communication
- Food Quality Standards
- Role Modeling
- Microsoft Word
- Microsoft Excel
- Accuracy and Attention to Detail
- Data Entry
Languages
French
Limited Working
Spanish
Elementary
Timeline
Customer Service Representative
TurboTax
2020.01 - 2023.12
Rideshare Driver
Uber/Lyft/Doordash/Roadie
2017.12 - Current
Data Entry Clerk
Net Planner
2017.05 - 2021.05
Instructor/Program Director
ProMartial Arts
2014.03 - 2017.02
Server/Hostess/Grill Cook/Prep Cook/Dishwasher
Cracker Barrel
2011.03 - 2017.09
Bachelor of Arts - Business Management
The Art Institute of Atlanta
Management
Art Institute of Atlanta
Associates Degree - Baking & Pastry
Art Institute of Atlanta
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