Kourtney Smith
Whitestown,IN
Summary
Dedicated data entry professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.
Overview
9
9
years of professional experience
Work History
Data Entry Assistant
IU School of Medicine
Indianapolis, IN
04.2024 - Current
- Verified accuracy of data entered into system by comparing it to source documents.
- Cross-referenced data from multiple sources before entering into system.
- Ensured that all sensitive information was kept confidential at all times.
- Adhered to strict data confidentiality policies to prevent information leakage.
Shift Lead Manager
Nothing Bundt Cakes
Whitestown, IN
03.2021 - 04.2024
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided supportive link between external customers and internal operations.
Assistant
Colonial Village Labradoodles
Sheridan , IN
12.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Attended to office operations and required paperwork.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Managed and completed paperwork and overall office administration operations.
- Managed inventory, placed orders and handled payment for office supplies.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Shift Lead
Three Dog Bakery
Zionsville , IN
07.2017 - 12.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed store opening and closing procedures and balanced tills.
- Regulated pricing, inventory count and supply during shift hours.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Michele’s On Main
Zionsville , Indiana
07.2015 - 01.2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor Of Applied Science - Biology
IUPUI
Indianapolis, INSkills
- Data Entry
- Information Processing
- Spreadsheet Creation
- Accurate money handling
- Inventory controls
- Training and mentoring
- Employee Supervision
- Sales and marketing
- Business planning
Timeline
Data Entry Assistant
IU School of Medicine
04.2024 - Current
Shift Lead Manager
Nothing Bundt Cakes
03.2021 - 04.2024
Assistant
Colonial Village Labradoodles
12.2019 - 03.2020
Shift Lead
Three Dog Bakery
07.2017 - 12.2019
Cashier
Michele’s On Main
07.2015 - 01.2017
Bachelor Of Applied Science - Biology
IUPUI
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