Kourtney Snider

Front Desk Receptionist

Courtyard by Marriott

05.2024 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Streamlined check-in processes, reducing wait times for guests.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Enhanced guest experience by maintaining welcoming and organized reception area.
Provided basic technical support for front office equipment, minimizing downtime.
Greeted visitors warmly, creating positive first impression of organization.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Organized and maintained files and records to ensure up-to-date documentation.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Collected [Type] payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.
Operated multi-line telephone system to answer and direct high volume of calls.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Helped office staff prepare reports and presentations for internal or client-related use.
Compiled information from files and research to satisfy information requests.

Summary

Overview

Work History

Front Desk Receptionist

Education

High School Diploma -

Skills

Certification

Languages

Timeline

Front Desk Receptionist

High School Diploma -

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