Kourtney Wallace
Athens,GA
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Athens Technical College
Athens, GA
08.2023 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Ensured compliance with state regulations related to sanitation and health standards.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
Spa Operations Manager
Foot Palace Spa
Athens, GA
03.2021 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Certificate - Esthetics
Athens Technical College
Athens, GA07-2024
Certificate - Phlebotomy
Phlebtomy Ink, LLC
Talladega, AL09-2020
Skills
- Advanced facials specialist
- Chemical facial peels
- Dermalogica
- Outstanding client care
- Microdermabrasion treatments
- LED light therapy
- Consultations
- Anti-aging treatments
- High-frequency machine use
- Eyebrow shaping and tinting
Accomplishments
- 4.0 GPA
Certification
- Phlebotomy Certification #:D8Z4B8S7
- Dermalogica- Treating melanin-rich skin certification
- Barbicide and Lucas-Cide certifications
References
References available upon request.
Timeline
Esthetician
Athens Technical College
08.2023 - Current
Spa Operations Manager
Foot Palace Spa
03.2021 - Current
Certificate - Esthetics
Athens Technical College
Certificate - Phlebotomy
Phlebtomy Ink, LLC