Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Kourtney White

Kourtney White

Atlanta,GA

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Founder & CEO

Puppy Godmother (Pet Concierge)
2018 - Current
  • Developed client retention strategies, increasing repeat bookings by 60% over the course of 12 months
  • Managed scheduling, invoicing, customer support, and digital marketing independently
  • Oversaw logistics for pet relocation services, including international travel coordination
  • Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.

Accounts Receivable Specialist

Greensky
01.2020 - 01.2022
  • Reduced delinquent balances by 25% per quarter through proactive outreach and resolution
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.

Hospitality Manager

Rolling Hills Country Club
01.2018 - 01.2020
  • Supervised banquet and event operations for VIP guests
  • Trained 20+ staff in service standards, improving satisfaction scores by 30% within 6 months.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.

Customer Service Manager

AT&T (Call Center Operations)
01.2015 - 01.2018
  • Led a team of 12+ agents in a high-volume call center, focusing on telecom billing and tech support
  • Monitored performance metrics and implemented coaching plans, improving first call resolution by 25% over the course of 6 months
  • Collaborated with cross-functional teams to reduce customer complaints and improve first-call resolution
  • Increased QA audit scores from 82% to above 90% in 3 months through structured team coaching and SOPs

Banker

Wells Fargo
01.2013 - 01.2015


  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Guided clients on financial products, resulting in upsells of new accounts and credit products to 30% of new clients per quarter
  • Developed and maintained strong customer relationships, providing exceptional service and advice
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for customers

Education

Bachelor of Science - Business Administration And Management

California State University, Fullerton
Fullerton, CA
05-2020

Skills

  • Basic Tech Support for SaaS – Internal Company Program Skills
  • Customer Support (Voice, Email, Chat)
  • CRM Tools: Salesforce, Zendesk, HubSpot
  • Payment & Billing Platforms
  • Microsoft Office, Google Workspace
  • Remote Work Tools: Slack, Zoom, Asana
  • Web Content Development
  • Policy Development and Enforcement

Certification

  • ICMI Certified Call Center Manager (CCCM) | (2015)
  • Zendesk CX Agent / Admin Certification (2020)

Timeline

Accounts Receivable Specialist

Greensky
01.2020 - 01.2022

Hospitality Manager

Rolling Hills Country Club
01.2018 - 01.2020

Customer Service Manager

AT&T (Call Center Operations)
01.2015 - 01.2018

Banker

Wells Fargo
01.2013 - 01.2015

Founder & CEO

Puppy Godmother (Pet Concierge)
2018 - Current

Bachelor of Science - Business Administration And Management

California State University, Fullerton

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