Experienced paraprofessional with a strong background in providing educational support, dedicated to fostering academic achievement and creating inclusive learning environments. Skilled in effective classroom management, individualized instruction, and behavioral support. Prioritizes teamwork and adapts quickly to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and excellent communication skills. Proven track record in supporting classroom activities and promoting student growth by assisting teachers with lesson preparations and maintaining positive classroom environments. Consistently demonstrates effective communication and collaboration with students and educators.
Hi, I’m
Kourtney Wiley
Summary
Overview
6
years of professional experience
1
Certification
Work History
ProCare Therapy
Paraprofessional
03.2024 - Current
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Utilized technology in classroom to enhance learning experiences.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
- Helped teachers manage bus loading and unloading.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Bay Area Community Services
After-School Teacher
07.2023 - 02.2024
Job overview
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and fun recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Increased student participation in after-school programs by introducing variety of new clubs and activities.
- Facilitated positive learning environment, resulting in improved student engagement by applying innovative teaching strategies.
- Managed classroom behavior effectively, creating safe and conducive learning environment.
- Supported students with homework and academic challenges, improving their academic performance.
- Encouraged critical thinking and problem-solving skills with thought-provoking discussions and projects.
In Home Care
In Home Care Assistant
12.2021 - 09.2023
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Remained alert to problems or health issues of clients and competently responded.
- Supported dietary needs through meal preparation and assistance with feeding when necessary.
Carson Consulting
Processor
02.2022 - 02.2023
Job overview
- Unload hundreds of boxes from trailers, creating pallets, directing teams, making sure the math and paperwork is correct in order to have pallets placed on the right outbound trailers
- Warehouse associate at Amazon
- Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
- Consistently maintained picking/packing speeds in the 95th percentile
- Picked all orders with 100% accuracy despite high speeds
- Maintained a clean work area, meeting 95% of inspection requirements
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Six Flags Discovery Kingdom
Guest Relations Associate
07.2021 - 11.2021
Job overview
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Promoted park services by creating awareness among guests about available rides and special offers.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
Allied Universal
Security Officer
08.2020 - 04.2021
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Walmart
Cashier
04.2020 - 06.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Wienerschnitzel
Cashier
05.2019 - 06.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Leadership Public SchoolsRichmond, CA
High School Diploma
06.2019
University Overview
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Patient
- Classroom organization
- Classroom support
- Problem-solving
- Teamwork and collaboration
Certification
Crisis Preventative Institute (CPI)
Languages
English
Native or Bilingual
Timeline
Paraprofessional
ProCare Therapy
03.2024 - Current
After-School Teacher
Bay Area Community Services
07.2023 - 02.2024
Processor
Carson Consulting
02.2022 - 02.2023
In Home Care Assistant
In Home Care
12.2021 - 09.2023
Guest Relations Associate
Six Flags Discovery Kingdom
07.2021 - 11.2021
Security Officer
Allied Universal
08.2020 - 04.2021
Cashier
Walmart
04.2020 - 06.2020
Cashier
Wienerschnitzel
05.2019 - 06.2019
Leadership Public Schools
High School Diploma
Similar Profiles
Zachary JohnsonZachary Johnson
Account Executive at ProCare TherapyAccount Executive at ProCare Therapy
Melissa Jenner-MorrisMelissa Jenner-Morris
Speech Language Pathologist at ProCare TherapySpeech Language Pathologist at ProCare Therapy
Melina JimenezMelina Jimenez
ABA Paraprofessional at Procare Therapy ServicesABA Paraprofessional at Procare Therapy Services
Unique WilliamsUnique Williams
1:1 Paraprofessional at ProCare Therapy1:1 Paraprofessional at ProCare Therapy
Tammy BalcomTammy Balcom
Paraprofessional at St. Ann’s SchoolParaprofessional at St. Ann’s School