Kourtney Inman
Cocoa,FL
Summary
Detail-oriented professional with knowledge of customer service, prior authorization, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
9
9
years of professional experience
Work History
PRIOR AUTHORIZATION REP (REMOTE)
Broadpath | Express Scripts
Cocoa, FL
10.2023 - Current
- Educated customers about the prior authorization process including applicable deadlines.
- Reviewed prior authorization requests for completeness and accuracy.
- Submitted prior authorization requests electronically or by phone to payers.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
CUSTOMER SERVICE REP (REMOTE)
Broadpath | RegaloRX
Cocoa, FL
10.2022 - 05.2023
- Updated databases with new and modified customer data.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
CUSTOMER SERVICE REP (REMOTE)
Broadpath | Express Scripts
Cocoa, FL
02.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone to provide information about products or services, and take orders.
Environmental Services Specialist
Compass One Healthcare
Cape Canaveral, FL
09.2021 - 01.2022
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Responded quickly to calls for spills and other potentially dangerous situations.
CUSTOMER SERVICE REP (REMOTE)
Broad Path | Ambetter
Cocoa, FL
11.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
ENVIRONMENTAL SERVICES SPECIALIST
Sodexo
Cape Canaveral, FL
05.2017 - 08.2021
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Responded quickly to calls for spills and other potentially dangerous situations.
ENVIRONMENTAL SERVICES SPECIALIST
Cape Canaveral Hospital
Cape Canaveral, FL
11.2015 - 05.2017
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Responded quickly to calls for spills and other potentially dangerous situations.
Education
High School Diploma -
Cocoa High School
Cocoa,FL05-2008
Skills
- Authorizations
- Basic medical terminology
- HIPAA Compliance
- Data entry proficiency
- Follow-up skills
- Payment management
- Call center experience
References
References available upon request.
Timeline
PRIOR AUTHORIZATION REP (REMOTE)
Broadpath | Express Scripts
10.2023 - Current
CUSTOMER SERVICE REP (REMOTE)
Broadpath | RegaloRX
10.2022 - 05.2023
CUSTOMER SERVICE REP (REMOTE)
Broadpath | Express Scripts
02.2022 - 10.2022
CUSTOMER SERVICE REP (REMOTE)
Broad Path | Ambetter
11.2021 - 12.2021
Environmental Services Specialist
Compass One Healthcare
09.2021 - 01.2022
ENVIRONMENTAL SERVICES SPECIALIST
Sodexo
05.2017 - 08.2021
ENVIRONMENTAL SERVICES SPECIALIST
Cape Canaveral Hospital
11.2015 - 05.2017
High School Diploma -
Cocoa High School
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