Kourtney J. Fobbs
Operator
Garland,TX
Summary
Skilled Production Worker offering 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Machine Operator, Operator
Amazon / Woot
Carrollton, TX
07.2017 - 08.2020
- Maintained back-stock and knowledge of current product location.
- Machine Operator (2 Years).
- Knowledge of Production Procedures.
- Ability to work in fast paced, high speed environment, follow standardized work and adhere to safe work practices in continuous improvement environment.
- Perform necessary pre and post-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment.
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
- Communicate with team members ad support teams to ensure continuous production of correct product at high quality levels with minimal wasted time and materials.
- Housekeeping and sanitation.
- Ability to Read Blueprints, Schematics and Manuals.
- Physical Stamina and Strength.
- Handle Heavy Equipment.
- Work Independently.
- Ability to Multitask.
Stockroom Associate - Seasonal Associate
Saks Fifth Avenue OFF 5TH
Frisco, TX
08.2018 - 05.2019
- Assisted in retrieval of 2 daily truck deliveries.
- Maintained clean and organized stockroom (sweeping, removing empty boxes, etc.).
- Greeted and assisted customers to ensure quality customer service.
- Prepared returned items for shipment by boxing and labeling.
- Prevented shoplifting by patrolling store, and maintaining safe store environment.
- Scanned, recorded, and verified received inventory during weekly shipments.
- Orchestrated re-organization of stock room merchandise for more successful inventory and cycle counts.
- Point person appointed to maintain customer satisfaction relationships with high end customers.
- Promoted and provided electronic services and resources for superior customer service.
- Ensured that all merchandise was correctly labeled and displayed.
- Built displays, controlled damaged products, and unloaded delivery trucks.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Managed product inventories and stocked product lines.
- Checked and pulled defective or expired products from shelves.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed physical inventory counts of approximately 1000+ items with team members monthly.
Customer Service – Seasonal Representative
Towers Watson, EXCHANGE
Dallas, TX
08.2016 - 01.2017
- Attract potential customers by answering product and service questions about Medical, Rx, Dental, and Vision Insurance; suggesting information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Follow company communication procedures, guidelines, and policies.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
Cash Logistics Processor
BRINKS, Incorporated
Oakland, CA
02.2016 - 07.2016
- Process, verify, reconcile and balance inbound and outbound liability.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Complete data entry for all transactions of liability.
- Prepare outbound orders and replenishments for next day’s routes.
- Count, verify and report every item inventory daily.
- Generate and maintain all records and reports accurately on daily basis.
- Meet deadlines and ensure maximum product quality.
- Resolve customer and employee issues.
- Report any issues affecting production or accuracy.
- Complete maintenance requirements and troubleshoot malfunctions.
- Maintain clean and organized work areas including but not limited to walls, machinery, tables, cabinets and storage areas.
- Able to work weekends, holidays and/ or extended hours.
- Cross train and perform other duties assigned.
- Cash handling experience in secure logistics or banking industry.
- Able to identify different commodities.
- 10-key experience.
- Basic computer skills.
- Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Creative Director / Sales Associate
SOLE SOCIETY BOUTIQUE
Monroe, LA
02.2015 - 01.2016
- Managed creative team and multiple partners/vendors.
- Responsible for making orders budgeting and scheduling clients.
- Supervised new business efforts, outreach and implementation.
- Cultivated environment of mentoring and support; increased sales; increased staff from 2 employees to 8 employees and developed portfolio of clients.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Helper / Operator
BANCROFT BAG INC
West Monroe, LA
10.2013 - 01.2015
- Operated mill, lathe, drill, bag producer, wrenches numerical equipment efficiently and safely.
- Read blueprints, work from layouts and dimensions on drawings to perform assigned tasks.
- Loaded, aligned and operated machines per drawing instructions.
- Weighed ingredients to specific quantities using calibrated scales and balances Monitored machines for problems and trouble shoot problems.
- Checked raw materials for quality and quantity ahead of loading into machine.
- Prepared raw materials to be loaded into machine.
- Prepared tooling for changeovers and performed machine changeovers.
- Followed production instructions of supervisor to ensure quality.
- Interacted with customers and visitors.
- Carried out basic calculations with aid of computer and calculator.
- Followed written instructions and batch records.
- Maintained quality and quantity with strong sense of accountability and high standards.
- Completed relevant documentation.
- Cleaned and maintained equipment and work area.
- Operated bagger equipment safely and efficiently with team of 3 employees.
- Assessed materials, parts and final products for quality, and removed defects.
- Communicated with system operators to regulate factors such as line voltages and frequencies.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
- Tested samples of oil, water and electrolytes every 24 hours to assess conformance with strict operating tolerances.
- Prepared non-compliance reports to document anomalies in production process.
- Assisted technicians in machine handling and set up.
Data Entry / Clerk
Lifeline Ministries Outreach
Monroe, LA
12.2012 - 07.2013
- Answer telephones and relay messages to appropriate recipients.
- Established relationships with walk-in clients.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Manage files/folders and compile records.
- Manage financial records and light bookkeeping activities.
- Take dictation and perform stenographic duties.
- Greet customers and visitors and perform tier-one / first contact services.
- Manage inventory of office supplies and assist in organizing office activities.
- Prepare coffee and snacks for office staff.
- Scan incoming mail for recipient information.
- Handle outgoing mails by sealing envelopes and placing stamps.
- Retrieve files on demand.
- Manage travel and accommodation arrangements for staff.
- Assist in preparing payroll.
- Mail bills and pay utility bills.
- Proofread records and reports for accuracy.
- Type and edit correspondence.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Prepare carrier packages for UPS and Federal Express.
- Perform document photocopying and paperwork distribution tasks.
- Act as receptionist or front desk officer when required.
- Transport materials and supplied between departments.
Warehouse – Stockroom Associate
TP OUTDOORS
Monroe, LA
08.2012 - 09.2012
- Performed clerical duties in store and stockroom.
- Manage and organize stockroom materials as per delivery schedules.
- Receive and verify shipping materials as against shipping invoices.
- Dispatch products from stockroom as per material requisitions.
- Performed physical verification and counting of stocks to detect shortages.
- Physically inspect products and merchandize for damages or breakages.
- Handle records and statements of merchandize lying in stockroom.
- Safely handled & secured stockroom merchandize, products or materials.
- Manage updates of stockroom records and statements periodically (every 8 Hours).
- Maintain and manage stockroom as per corporate procedures to increase daily productivity.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Accounting Clerk / Data Entry
Rosie D. Harper CPA
Monroe, LA
07.2010 - 07.2012
- Answer telephones and relay messages to appropriate recipients.
- Manage files/folders and compile records.
- Established system to Manage financial records and light bookkeeping activities.
- Take dictation and perform stenographic duties.
- Greet customers and visitors and perform tier-one / first contact services.
- Manage inventory of office supplies and assist in organizing office activities.
- Prepare coffee and snacks for 8 office staff members daily.
- Scan incoming mail for recipient information.
- Handle outgoing mails by sealing envelopes and placing stamps.
- Retrieve files on demand.
- Manage travel and accommodation arrangements for staff.
- Assist in preparing payrolls for 8 employers.
- Mail bills and pay utility bills.
- Proofread records and reports for accuracy.
- Type and edit correspondence.
- Prepare carrier packages for UPS and Federal Express every 24 hours.
- Perform document photocopying and paperwork distribution tasks.
- Act as receptionist or front desk officer when required.
- Transport materials and supplied between departments.
- Ensure management of minor repairs of office.
- Assist in managing accurate billing and petty cash.
- Create and maintain meaningful liaison with vendors and suppliers.
- Run errands for office staff 2 times per day.
- Maintain office equipment such as 4 copiers and 7 printers.
Night Stocker / Associate
WALMART
West Monroe, LA
06.2008 - 08.2009
- Deal with incoming stock deliveries during night by assisting in unloading trucks.
- Sort out received items and make piles according to types of materials to increase work flow in stock room.
- Transport freight to sales floors after sorting and ensuring that sufficient quantity has been delivered.
- Ensure that any excess materials are placed in storage rooms.
- Handle stock inventory and make sure that it is accurate by rechecking it.
- Ensure that items are marked properly before are sent to sales floors.
- Place price tags on items and ensure that barcodes are correctly placed.
- Stock shelves with items by making sure items are brought forward.
- Clean and dust items and shelves.
- Follow company rules and protocols governing top product placement activities.
- Assist customers shopping during night hours by providing them with product information.
- Accompany customers to required shelves and provide them with price and expiry information.
- Ensure that no damaged or expired items are placed on shelves.
- Gather shopping carts and baskets and ensure that are in good working order.
- Report any damages to shelves, carts or baskets to supervisor on immediate basis.
- Took on customer service duties as needed, contributing with teams of up to 3 to achieve top ratings in satisfaction surveys.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Selected by general and warehouse managers to tackle special projects, for increased stock implementation during shortages.
MCA / Sales Associate
SEARS
Monroe, LA
06.2007 - 07.2008
- Proactively acknowledged, greeted and assisted customers in store Offered customers with exemplary and timely service.
- Achieved perfect attendance record for 12 months consecutively.
- Provided accurate product information.
- Served multiple customers, discovered their needs, and made recommendations to generate sales.
- Recommended alternative purchase choices.
- Enhanced product knowledge utilizing limited resources.
- Merchandised, stocked and replenished selling floor constantly.
- Maintained working knowledge of store’s policies and procedures.
- Organized and cleaned store during downtime.
- Handled cash, checks, and credit card transactions.
- Managed register in accordance with POS guidelines.
- Addressed loss prevention issues immediately.
- Communicate to coworkers and supervisors through standard telephone and wireless audio systems.
- Merchandised, restocked and maintained sales floor.
- Built and maintained internal and external customer satisfaction.
- Met and exceeded sales goals.
- Upheld brand and operational standards.
- Processed shipments and ensured all merchandise is represented on floor.
- Assisted supervisors to identify and resolve issues in store.
Education
Continuing Education - Accounting / Marketing
Grambling State University
Grambling, LA 08.2009 - 08.2011
High School Diploma -
Carroll High School
Monroe, LA 08.2005 - 08.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Work Independently
undefinedQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Stockroom Associate - Seasonal Associate
Saks Fifth Avenue OFF 5TH
08.2018 - 05.2019
Machine Operator, Operator
Amazon / Woot
07.2017 - 08.2020
Customer Service – Seasonal Representative
Towers Watson, EXCHANGE
08.2016 - 01.2017
Cash Logistics Processor
BRINKS, Incorporated
02.2016 - 07.2016
Creative Director / Sales Associate
SOLE SOCIETY BOUTIQUE
02.2015 - 01.2016
Helper / Operator
BANCROFT BAG INC
10.2013 - 01.2015
Data Entry / Clerk
Lifeline Ministries Outreach
12.2012 - 07.2013
Warehouse – Stockroom Associate
TP OUTDOORS
08.2012 - 09.2012
Accounting Clerk / Data Entry
Rosie D. Harper CPA
07.2010 - 07.2012
Continuing Education - Accounting / Marketing
Grambling State University
08.2009 - 08.2011
Night Stocker / Associate
WALMART
06.2008 - 08.2009
MCA / Sales Associate
SEARS
06.2007 - 07.2008
High School Diploma -
Carroll High School
08.2005 - 08.2009
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