Kourtney J. Fobbs
Operator
Garland,TX
Summary
Skilled Production Worker offering 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Machine Operator, Operator
Amazon / Woot
Carrollton, TX
07.2017 - 08.2020
- Maintained back-stock and knowledge of current product location.
- Machine Operator (2 Years).
- Knowledge of Production Procedures.
- Ability to work in fast paced, high speed environment, follow standardized work and adhere to safe work practices in continuous improvement environment.
- Perform necessary pre and post-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment.
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
- Communicate with team members ad support teams to ensure continuous production of correct product at high quality levels with minimal wasted time and materials.
- Housekeeping and sanitation.
- Ability to Read Blueprints, Schematics and Manuals.
- Physical Stamina and Strength.
- Handle Heavy Equipment.
- Work Independently.
- Ability to Multitask.
Stockroom Associate - Seasonal Associate
Saks Fifth Avenue OFF 5TH
Frisco, TX
08.2018 - 05.2019
- Assisted in retrieval of 2 daily truck deliveries.
- Maintained clean and organized stockroom (sweeping, removing empty boxes, etc.).
- Greeted and assisted customers to ensure quality customer service.
- Prepared returned items for shipment by boxing and labeling.
- Prevented shoplifting by patrolling store, and maintaining safe store environment.
- Scanned, recorded, and verified received inventory during weekly shipments.
- Orchestrated re-organization of stock room merchandise for more successful inventory and cycle counts.
- Point person appointed to maintain customer satisfaction relationships with high end customers.
- Promoted and provided electronic services and resources for superior customer service.
- Ensured that all merchandise was correctly labeled and displayed.
- Built displays, controlled damaged products, and unloaded delivery trucks.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Managed product inventories and stocked product lines.
- Checked and pulled defective or expired products from shelves.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed physical inventory counts of approximately 1000+ items with team members monthly.
Customer Service – Seasonal Representative
Towers Watson, EXCHANGE
Dallas, TX
08.2016 - 01.2017
- Attract potential customers by answering product and service questions about Medical, Rx, Dental, and Vision Insurance; suggesting information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Follow company communication procedures, guidelines, and policies.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
Cash Logistics Processor
BRINKS, Incorporated
Oakland, CA
02.2016 - 07.2016
- Process, verify, reconcile and balance inbound and outbound liability.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Complete data entry for all transactions of liability.
- Prepare outbound orders and replenishments for next day’s routes.
- Count, verify and report every item inventory daily.
- Generate and maintain all records and reports accurately on daily basis.
- Meet deadlines and ensure maximum product quality.
- Resolve customer and employee issues.
- Report any issues affecting production or accuracy.
- Complete maintenance requirements and troubleshoot malfunctions.
- Maintain clean and organized work areas including but not limited to walls, machinery, tables, cabinets and storage areas.
- Able to work weekends, holidays and/ or extended hours.
- Cross train and perform other duties assigned.
- Cash handling experience in secure logistics or banking industry.
- Able to identify different commodities.
- 10-key experience.
- Basic computer skills.
- Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Creative Director / Sales Associate
SOLE SOCIETY BOUTIQUE
Monroe, LA
02.2015 - 01.2016
- Managed creative team and multiple partners/vendors.
- Responsible for making orders budgeting and scheduling clients.
- Supervised new business efforts, outreach and implementation.
- Cultivated environment of mentoring and support; increased sales; increased staff from 2 employees to 8 employees and developed portfolio of clients.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Helper / Operator
BANCROFT BAG INC
West Monroe, LA
10.2013 - 01.2015
- Operated mill, lathe, drill, bag producer, wrenches numerical equipment efficiently and safely.
- Read blueprints, work from layouts and dimensions on drawings to perform assigned tasks.
- Loaded, aligned and operated machines per drawing instructions.
- Weighed ingredients to specific quantities using calibrated scales and balances Monitored machines for problems and trouble shoot problems.
- Checked raw materials for quality and quantity ahead of loading into machine.
- Prepared raw materials to be loaded into machine.
- Prepared tooling for changeovers and performed machine changeovers.
- Followed production instructions of supervisor to ensure quality.
- Interacted with customers and visitors.
- Carried out basic calculations with aid of computer and calculator.
- Followed written instructions and batch records.
- Maintained quality and quantity with strong sense of accountability and high standards.
- Completed relevant documentation.
- Cleaned and maintained equipment and work area.
- Operated bagger equipment safely and efficiently with team of 3 employees.
- Assessed materials, parts and final products for quality, and removed defects.
- Communicated with system operators to regulate factors such as line voltages and frequencies.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
- Tested samples of oil, water and electrolytes every 24 hours to assess conformance with strict operating tolerances.
- Prepared non-compliance reports to document anomalies in production process.
- Assisted technicians in machine handling and set up.
Data Entry / Clerk
Lifeline Ministries Outreach
Monroe, LA
12.2012 - 07.2013
- Answer telephones and relay messages to appropriate recipients.
- Established relationships with walk-in clients.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Manage files/folders and compile records.
- Manage financial records and light bookkeeping activities.
- Take dictation and perform stenographic duties.
- Greet customers and visitors and perform tier-one / first contact services.
- Manage inventory of office supplies and assist in organizing office activities.
- Prepare coffee and snacks for office staff.
- Scan incoming mail for recipient information.
- Handle outgoing mails by sealing envelopes and placing stamps.
- Retrieve files on demand.
- Manage travel and accommodation arrangements for staff.
- Assist in preparing payroll.
- Mail bills and pay utility bills.
- Proofread records and reports for accuracy.
- Type and edit correspondence.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Prepare carrier packages for UPS and Federal Express.
- Perform document photocopying and paperwork distribution tasks.
- Act as receptionist or front desk officer when required.
- Transport materials and supplied between departments.
Warehouse – Stockroom Associate
TP OUTDOORS
Monroe, LA
08.2012 - 09.2012
- Performed clerical duties in store and stockroom.
- Manage and organize stockroom materials as per delivery schedules.
- Receive and verify shipping materials as against shipping invoices.
- Dispatch products from stockroom as per material requisitions.
- Performed physical verification and counting of stocks to detect shortages.
- Physically inspect products and merchandize for damages or breakages.
- Handle records and statements of merchandize lying in stockroom.
- Safely handled & secured stockroom merchandize, products or materials.
- Manage updates of stockroom records and statements periodically (every 8 Hours).
- Maintain and manage stockroom as per corporate procedures to increase daily productivity.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Accounting Clerk / Data Entry
Rosie D. Harper CPA
Monroe, LA
07.2010 - 07.2012
- Answer telephones and relay messages to appropriate recipients.
- Manage files/folders and compile records.
- Established system to Manage financial records and light bookkeeping activities.
- Take dictation and perform stenographic duties.
- Greet customers and visitors and perform tier-one / first contact services.
- Manage inventory of office supplies and assist in organizing office activities.
- Prepare coffee and snacks for 8 office staff members daily.
- Scan incoming mail for recipient information.
- Handle outgoing mails by sealing envelopes and placing stamps.
- Retrieve files on demand.
- Manage travel and accommodation arrangements for staff.
- Assist in preparing payrolls for 8 employers.
- Mail bills and pay utility bills.
- Proofread records and reports for accuracy.
- Type and edit correspondence.
- Prepare carrier packages for UPS and Federal Express every 24 hours.
- Perform document photocopying and paperwork distribution tasks.
- Act as receptionist or front desk officer when required.
- Transport materials and supplied between departments.
- Ensure management of minor repairs of office.
- Assist in managing accurate billing and petty cash.
- Create and maintain meaningful liaison with vendors and suppliers.
- Run errands for office staff 2 times per day.
- Maintain office equipment such as 4 copiers and 7 printers.
Night Stocker / Associate
WALMART
West Monroe, LA
06.2008 - 08.2009
- Deal with incoming stock deliveries during night by assisting in unloading trucks.
- Sort out received items and make piles according to types of materials to increase work flow in stock room.
- Transport freight to sales floors after sorting and ensuring that sufficient quantity has been delivered.
- Ensure that any excess materials are placed in storage rooms.
- Handle stock inventory and make sure that it is accurate by rechecking it.
- Ensure that items are marked properly before are sent to sales floors.
- Place price tags on items and ensure that barcodes are correctly placed.
- Stock shelves with items by making sure items are brought forward.
- Clean and dust items and shelves.
- Follow company rules and protocols governing top product placement activities.
- Assist customers shopping during night hours by providing them with product information.
- Accompany customers to required shelves and provide them with price and expiry information.
- Ensure that no damaged or expired items are placed on shelves.
- Gather shopping carts and baskets and ensure that are in good working order.
- Report any damages to shelves, carts or baskets to supervisor on immediate basis.
- Took on customer service duties as needed, contributing with teams of up to 3 to achieve top ratings in satisfaction surveys.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Selected by general and warehouse managers to tackle special projects, for increased stock implementation during shortages.
MCA / Sales Associate
SEARS
Monroe, LA
06.2007 - 07.2008
- Proactively acknowledged, greeted and assisted customers in store Offered customers with exemplary and timely service.
- Achieved perfect attendance record for 12 months consecutively.
- Provided accurate product information.
- Served multiple customers, discovered their needs, and made recommendations to generate sales.
- Recommended alternative purchase choices.
- Enhanced product knowledge utilizing limited resources.
- Merchandised, stocked and replenished selling floor constantly.
- Maintained working knowledge of store’s policies and procedures.
- Organized and cleaned store during downtime.
- Handled cash, checks, and credit card transactions.
- Managed register in accordance with POS guidelines.
- Addressed loss prevention issues immediately.
- Communicate to coworkers and supervisors through standard telephone and wireless audio systems.
- Merchandised, restocked and maintained sales floor.
- Built and maintained internal and external customer satisfaction.
- Met and exceeded sales goals.
- Upheld brand and operational standards.
- Processed shipments and ensured all merchandise is represented on floor.
- Assisted supervisors to identify and resolve issues in store.
Education
Continuing Education - Accounting / Marketing
Grambling State University
Grambling, LA 08.2009 - 08.2011
High School Diploma -
Carroll High School
Monroe, LA 08.2005 - 08.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Work Independently
Quantity Calculations
Inventory Control
Purchase Order Verification
Forklift Operation
Materials Handling And Transport
Shipping And Receiving
Lifting And Sorting
Assembly and production
Warehouse Logistics
Order picking and processing
Labeling and boxing
Leadership and team building
Pallet Jack Operations
Wrapping And Boxing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Stockroom Associate - Seasonal Associate
Saks Fifth Avenue OFF 5TH
08.2018 - 05.2019
Machine Operator, Operator
Amazon / Woot
07.2017 - 08.2020
Customer Service – Seasonal Representative
Towers Watson, EXCHANGE
08.2016 - 01.2017
Cash Logistics Processor
BRINKS, Incorporated
02.2016 - 07.2016
Creative Director / Sales Associate
SOLE SOCIETY BOUTIQUE
02.2015 - 01.2016
Helper / Operator
BANCROFT BAG INC
10.2013 - 01.2015
Data Entry / Clerk
Lifeline Ministries Outreach
12.2012 - 07.2013
Warehouse – Stockroom Associate
TP OUTDOORS
08.2012 - 09.2012
Accounting Clerk / Data Entry
Rosie D. Harper CPA
07.2010 - 07.2012
Continuing Education - Accounting / Marketing
Grambling State University
08.2009 - 08.2011
Night Stocker / Associate
WALMART
06.2008 - 08.2009
MCA / Sales Associate
SEARS
06.2007 - 07.2008
High School Diploma -
Carroll High School
08.2005 - 08.2009