Kourtni Franklin
Chicago,IL
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
11
11
years of professional experience
Work History
Director of Business Development
Prospect Equities Real Estate
03.2023 - Current
- Spearhead business development efforts, identifying new opportunities and cultivating key client relationships, resulting in a 10% increase in the total number of agents as well as an overall increase in sales production and agent retention across the board - Lead and mentor a dynamic team of recruiters, achieving and surpassing sales targets consistently
- Develop and implement strategic plans to drive market expansion and increase profitability
- Collaborate with cross-functional teams to ensure seamless client experiences and satisfaction
- Utilize financial analysis and data-driven strategies to make informed decisions.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Consistently exceeded quotas through penetration of new accounts.
- Supported marketing teams, creating, deploying and optimizing campaigns for real estate agents.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
CUSTOMER SERVICE SPECIALIST
CVS Health
02.2021 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Inbound Sales Manager
Xfinity / Comcast
01.2015 - 12.2020
- Successfully managed and motivated a team of [mention the number of team members] to achieve sales quotas and deliver exceptional customer experiences
- Developed and implemented sales strategies resulting in [mention specific achievements, e.g., increased sales by X%]
- Conducted regular performance evaluations and provided coaching to enhance team productivity
- Fostered a culture of continuous improvement and accountability.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
LEASING AGENT
PANGEA PROPERTIES
01.2013 - 11.2015
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Used Yardi to keep record of financial transactions and rental applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Recruited new residents through website advertising and marketing, resulting in all metric and goal being met consistently.
Education
Associate of Science - Business Administration And Management
Northern Illinois University
Dekalb, ILSkills
- Core Skills:
- Leadership and Management
- Business Development
- Team Building and Motivation
- Strategic Planning
- Financial Analysis
- Sales and Marketing
- Customer Relationship Management
- Problem Solving
- Data Analysis
- Project Management
- Microsoft Office Suite
- Strong Communication Skills
- Product and Service Sales
- Goals and Performance
- Process Improvement
- Customer Service
- Sales Training
- Strategic Selling
- Prospecting and Cold Calling
Additional Information
- Certifications: , Notary Public (Illinois), Licensed Leasing Agent ( Illinois)
Timeline
Director of Business Development
Prospect Equities Real Estate
03.2023 - Current
CUSTOMER SERVICE SPECIALIST
CVS Health
02.2021 - 08.2022
Inbound Sales Manager
Xfinity / Comcast
01.2015 - 12.2020
LEASING AGENT
PANGEA PROPERTIES
01.2013 - 11.2015
Associate of Science - Business Administration And Management
Northern Illinois University
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