Kourtni Roberts
Whitesboro,TX
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Chickasaw Nation Medical Center. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and data entry, fostering a welcoming environment while maintaining strict confidentiality. Committed to improving office efficiency and patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Chickasaw Nation Medical Center
09.2024 - Current
- Greeted patients and managed check-in process to ensure smooth operations.
- Scheduled appointments using electronic health record system, maintaining accurate patient information.
- Answered phone calls and responded to inquiries, providing exceptional customer service.
- Collected patient insurance information and verified eligibility for services.
- Supported administrative staff with filing and data entry tasks, improving office efficiency.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained cleanliness and organization of reception area to enhance patient experience.
Store Manager
Simple Simon’s Pizza
01.2023 - 09.2024
- Directed daily operations to enhance customer satisfaction and store performance.
- Trained and mentored new team members on sales techniques and product knowledge.
- Managed inventory levels using point-of-sale systems to optimize stock availability.
- Implemented visual merchandising strategies to improve product presentation and appeal.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Maintained compliance with health and safety regulations to ensure a safe environment for customers and staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Personal Care Assistant
Mercy Hospital Ardmore
08.2021 - 01.2023
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical staff.
- Provided companionship and emotional support, fostering a positive environment.
- Ensured safety and cleanliness of living spaces, promoting a hygienic atmosphere.
- Coordinated transportation for medical appointments, ensuring timely arrivals and departures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Blackjack Floor Supervisor
Winstar World Casino And Resort
07.2007 - 08.2021
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained and mentored team members on best practices and operational procedures.
- Monitored inventory levels, coordinating timely replenishment to meet production demands.
- Implemented workflow improvements, enhancing productivity and reducing downtime across shifts.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Enforced quality control measures, ensuring adherence to company policies and customer satisfaction standards.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Education
High School Diploma - General Studies
Dickson High School
Ardmore, OK05.1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Reminder calls
- Records management
- Electronic medical records
- EMR / EHR
- Medical office administration
- Medical office procedures
- Inpatient care
- Pre-hospital care
- Patient reception management
- Typing and filing
- Cash handling
- Organization and time management
- Data entry
Certification
CPR Certification
BLS Certification
Timeline
Medical Receptionist
Chickasaw Nation Medical Center
09.2024 - Current
Store Manager
Simple Simon’s Pizza
01.2023 - 09.2024
Personal Care Assistant
Mercy Hospital Ardmore
08.2021 - 01.2023
Blackjack Floor Supervisor
Winstar World Casino And Resort
07.2007 - 08.2021
High School Diploma - General Studies
Dickson High School
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