Summary
Overview
Work History
Education
Skills
Timeline
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Kourtnie Cross

Dade City,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Pasco County School District
10.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Financial Counselor

Florida Medical Clinic
11.2019 - 10.2022
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Documented details regarding contact with patients, providers and other individuals in system.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.

Medical Receptionist

Florida Medical Clinic
03.2018 - 11.2019
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.

Pharmacy Technician

CVS Pharmacy
01.2015 - 03.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
06.2014

Skills

  • Microsoft Outlook
  • Customer Service
  • Records Management Systems
  • Time management
  • Meeting arrangements

Timeline

Administrative Assistant

Pasco County School District
10.2022 - Current

Financial Counselor

Florida Medical Clinic
11.2019 - 10.2022

Medical Receptionist

Florida Medical Clinic
03.2018 - 11.2019

Pharmacy Technician

CVS Pharmacy
01.2015 - 03.2016

High School Diploma -

Zephyrhills High School

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Kourtnie Cross