Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Generic

Kourtni Rouster

Tucson,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Price and Signage Lead

Dicks Sporing Goods
05.2023 - Current
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays 4-7 daily to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Proven ability to learn quickly and adapt to new situations.

Supervisor

Home Goods Warehouse
10.2021 - 07.2022
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
    • Monitored workflow to improve employee time management and increase productivity.
    • Evaluated employee performance and coached and trained to improve weak areas.
    • Achieved results by working with staff to meet established targets.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Guest Services Associate

TopGolf
05.2021 - 07.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Booked appointments, accepted payments and answered guest questions.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Enhanced membership sales by providing excellent customer service and staff management.

Electronics Sales Associate

Walmart
12.2020 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Education

Bachelor of Science - Criminal Justice And Minor in Criminology

University of Arizona
Tucson, AZ
05.2026

High School Diploma -

Frisco High School
Frisco, TX
05.2021

Skills

  • Computer Terminal Operations
  • Laptop and Mobile Device Use
  • Remote Video Conferencing
  • Proposal Sketching and Planning
  • Customer Satisfaction
  • Front Desk
  • Retail Sales
  • Cash Handling
  • Supervising Experience
  • Idea Brainstorming
  • Property Inventory Storage and Tracking
  • Company Standards

Languages

American Sign Language
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Price and Signage Lead

Dicks Sporing Goods
05.2023 - Current

Supervisor

Home Goods Warehouse
10.2021 - 07.2022

Guest Services Associate

TopGolf
05.2021 - 07.2021

Electronics Sales Associate

Walmart
12.2020 - 05.2021

Bachelor of Science - Criminal Justice And Minor in Criminology

University of Arizona

High School Diploma -

Frisco High School

Similar Profiles

CREATE PROFILE
Kourtni Rouster