Open To Work
Kourvahcia Jackson
Admin Support
Concord,CA
Work Preference
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
22
22
years of professional experience
Work History
Clerk Experienced Level
Contra Costa County Treasurer- Tax Collector
Martinez, CA
01.2022 - Current
- Processed tax payments accurately and efficiently using county financial systems.
- Assisted in reconciling discrepancies in tax records to ensure data integrity.
- Supported the preparation and distribution of property tax statements to residents.
- Maintained organized filing systems for tax documentation and taxpayer correspondence.
- Answering phones, data entry, tracking return mail, assist tax payers, distribute mail once picked up from post office. Assist tax payers when they walk in to make payments. Answer emails from tax payers with questions about their bills. Research tax payers when mail is returned to get a better address. Update and search for information on properties that are no longer owned by the assessed. Posts information from various reports and documents to appropriate records , chat with taxpayers via the computer.
Temporary Emergency Worker
Contra Costa Health Services
Various Locations
02.2021 - 06.2021
- Register patients
- Assist with maintaining patient records
- Update all information
- Assist nurses with patients while getting vaccine shots
- Registration of patients getting Covid vaccines Make calls to confirm appointments, assisting lead staff and nurses with administrative back up
Customer Service Supervisor
Fry’s Electronics
Concord, CA
08.2015 - 02.2021
- Assist customers with purchases
- Assist customers with locating items
- Supervise 10-15 associates in front checkout
- Manage and maintain returned check reports
- Manage and train new employees
- Answer phones
- Provide administrative support to Store/ Assistant Store Managers
Call Center Supervisor
Precision Television
Concord, CA
02.2009 - 08.2013
- Progressively responsible position managing call center and agents
- Hired and trained 10 call center agents
- Answered business phone lines and distributed all incoming and outgoing mail
- Organized and ran weekly productivity meetings concerning staff training and changes
- Supervised and evaluated staff and recommended staff for annual and merit pay increases
Customer Service Specialist
Precision Television
Concord, CA
02.2009 - 08.2013
- Called customers every three days with updates about their repairs
- Processed payments for customers
- Opened office on Saturdays alone
- Staffed the front desk
- Provided administrative support to other departments
Alumni Program Assistant
Opportunity Junction
Antioch, CA
09.2008 - 01.2009
- Helped arrange alumni meetings and updated and maintained alumni contacts in Salesforce
- Monitored and maintained Alumni Center
- Developed and maintained a job announcement resource board
- Updated the job announcement resource binder every day
- Notified the Alumni Coordinator of visiting alumni welcomed visitors and responded to their needs
- Paid internship
Senior Administrative Assistant
SKY Building Maintenance
Hayward, CA
09.2006 - 04.2007
- Entered timesheet information and processed payroll for payroll company
- Answered multi-line phones and supported Executive Assistant
- Tracked and monitored contracts and bids using Excel spreadsheet
- Ordered office supplies
- Achieved 100% accuracy in proofreading letters, documents, and contracts
- Updated call lists for employees and contractors
Office Manager
City Builders, Inc
Oakland, CA
09.2004 - 04.2007
- Handled accounts, contracts and correspondence
- Input contract information
- Answered multi-line phones, ordered office supplies
- Processed payroll for all employees
- Collected money from clients who were unable to come to office
Custodian
Department of Interior
San Francisco, CA
06.2005 - 08.2005
- Maintained the cleanliness and appearance of the facility
- Shampooed carpets and polish floors
- Temporary
Education
Certificate - Computer Skills and Office Procedures
Opportunity Junction
Antioch, CACertified Medical Assistant - undefined
Western Career College
San Leandro, CACertified Phlebotomist - undefined
Boston Reed College
Oakland, CAHigh School Diploma - undefined
Emiliano Zapata St. Academy
Oakland, CASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Timeline
Clerk Experienced Level
Contra Costa County Treasurer- Tax Collector
01.2022 - Current
Temporary Emergency Worker
Contra Costa Health Services
02.2021 - 06.2021
Customer Service Supervisor
Fry’s Electronics
08.2015 - 02.2021
Call Center Supervisor
Precision Television
02.2009 - 08.2013
Customer Service Specialist
Precision Television
02.2009 - 08.2013
Alumni Program Assistant
Opportunity Junction
09.2008 - 01.2009
Senior Administrative Assistant
SKY Building Maintenance
09.2006 - 04.2007
Custodian
Department of Interior
06.2005 - 08.2005
Office Manager
City Builders, Inc
09.2004 - 04.2007
Certified Medical Assistant - undefined
Western Career College
Certified Phlebotomist - undefined
Boston Reed College
High School Diploma - undefined
Emiliano Zapata St. Academy
Certificate - Computer Skills and Office Procedures
Opportunity Junction