Summary
Overview
Work History
Education
Skills
Certification
Modules
Timeline
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Kousalya Alagappan

Kousalya Alagappan

Houston,TX

Summary

Seasoned ServiceNow professional with over 3 years of experience as a ServiceNow Architect, Lead, and Developer.

5 Years of experience in Analysis, Design, Modeling, Development, Implementation & Testing automation of factory tools.

1 Year of experience in data migration and assist in implementation of learning management systems.

Strong expertise in requirement gathering, working under tight schedules, mentoring team members, problem-solving, and presentation skills in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

ServiceNow Legal Service Delivery Architect

Chevron
05.2022 - 06.2024
    • Implemented Legal Service Module
    • Led a team of 5 developers
    • Implemented DocuSign integration for legal Documents
    • Implemented 5 different custom workflows, including NDA, approvals, compliance and Consents
    • Led requirement gathering sessions with stakeholders/technical teams.

ServiceNow Developer

LTIMindtree
09.2021 - 04.2022
  • End-to-End delivery of the processes on ServiceNow platform
  • Project Planning, Developer Requirements Business Requirement Gathering, translating business requirements into technical requirements, Refinement, Solutioning, developing as and when required
  • Involved in Report and Dashboard creation.

Data migration consultant

Phillips 66
02.2014 - 07.2015
  • Review business requirements document with IT and HR business partner
  • Identify legacy artifacts to be migrated
  • Provide macro based solution for data clean-up to remove duplicate, broken links and incorrect data categorization
  • Gain overview of the new LMS module within SAP Success factors Prepare data in predefined template for data upload into new LMS
  • Monitor ServiceNow queue and provide support for data issues in Success factors.

Senior Software Engineer

Freescale Semiconductor
10.2004 - 02.2009
  • Development & support for moving tools from Tcl/Tk to Visual Basic & VB.Net Led requirement gathering workshops
  • Development & support for APC (Advanced process control) Seamless support in Factory shutdown activities 24/7 support during scheduled On Call
  • Knowledge on Manufacturing Execution System application
  • Knowledge on network (terminal servers), Ethernet and RS232
  • Core programmer in developing device drivers for various semiconductor tools.

Education

Bachelor of Engineering - Information Technology

Annamalai University

Skills

  • Good understanding of ServiceNow fundamentals
  • Implemented Legal Service Delivery Module
  • Progressive, strategy driven Information Technology consultant
  • Proven ability to lead and manage complete project life cycles
  • Widely recognized as a self-managed and motivated "ambitious person"
  • Excellent collaborator
  • Possesses excellent written and oral communication skills
  • Strong analytical, problem solving, people skills and quick learning abilities
  • Implemented DocuSign Integration with ServiceNow
  • Mentored and onboarded junior technical consultants

Certification

ServiceNow - Certified System Administrator

Modules

  • Legal Service Delivery
  • ITSM
  • Service Portal
  • Discovery
  • Advanced Work Assignment
  • Automated Test Framework
  • Spokes & Integrations
  • Safe Workplace
  • Configurable & Agent Workspace
  • Reports & Dashboard

Timeline

ServiceNow Legal Service Delivery Architect

Chevron
05.2022 - 06.2024

ServiceNow Developer

LTIMindtree
09.2021 - 04.2022

Data migration consultant

Phillips 66
02.2014 - 07.2015

Senior Software Engineer

Freescale Semiconductor
10.2004 - 02.2009

Bachelor of Engineering - Information Technology

Annamalai University

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Kousalya Alagappan