Kousalya Moorthy
Chennai,Tamil Nadu
Summary
Engagement lead with 5 years experience in providing customer service in screening ELNs and Lab Computing support. Successful at keeping customers happy and working with cross-functional teams to manage the entire workflow. Collaborative and hardworking with a flexible approach and strategic mindset.
Overview
5
5
years of professional experience
Work History
Engagement Lead
Zifo RnD Solutions
05.2019 - Current
- Developed and Delivered 70 plus Activitybase ELN templates for screening, cell degradation and toxicity assays.
- Developed Dotmatics notebook protocols for data upload
- Worked in Data pipeline task between 2 ELNs
- Gathered user requirements and converted them to specifications for development
- Responds to and resolves issues raised by users on lab informatics applications
- User level experience in CDD Vault and GraphPad Prism
- Acted as R&D applications manager streamlining license renewals and vendor communication.
- Lead Remote Lab Computing Support team
- Carried out windows patch upgrade for 200 plus instrument connected Non GXP PCs.
- Managed multiple client projects simultaneously, ensuring timely delivery and exceptional results.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Optimized resource allocation across various projects by carefully considering priorities and availability of personnel.
- Provided softskill training for 2 year experience employees
- BU representative for OKR workshop
Education
Bachelor of Technology - Biotechnology
Bannari Amman Institute of Technology
Erode03.2019
Skills
- Project Management
- People Management
- Softskills trainer
- OKR trainer
- IDBS Activitybase ELN
- Dotmatics ELN
- GraphPad prism
- ITIL Framework
- Benchling
- Microsoft Visual Basics
- Customer Engagement
Timeline
Engagement Lead
Zifo RnD Solutions
05.2019 - Current
Bachelor of Technology - Biotechnology
Bannari Amman Institute of Technology
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