Contact Center Specialist
Baylor Scott & White
Temple, Texas
06.2024 - Current
- Assist customers with inquiries, complaints, and requests via phone.
- Strong listening, interpersonal, and communication skills.
- Professional telephone etiquette.
- Excellent data entry and computer navigational skills.
- Ability to assess requests promptly and respond accurately.
- Comfortable in a fast-paced, constantly changing environment.
- Maintained a high level of product knowledge to answer questions quickly and accurately. The Contact Center Specialist 1 serves as the front-line help for product and service requests, responding to routine inbound phone calls, and electronic requests.
- Responsibilities include providing technical assistance, answering queries, and troubleshooting problems.
- This role requires a strong focus on customer satisfaction and resolution while working collaboratively with clinical staff and other departments
- A professional, respectful, and calm demeanor dealing with upset customers.
- Respond to and resolve routine inquiries, complaints, and concerns.
- Ensure a positive customer experience focusing on satisfaction and resolution
- Provide accurate and complete information using appropriate methods and tools
- Collaborate with providers and staff to meet patients' needs.
- Calm upset customers with a professional demeanor.
- Document customer contacts and process various documents.
- Write messages on behalf of patients and healthcare professionals.
- Respond to and resolve routine inquiries, complaints, and concerns
• Ensure a positive customer experience focusing on satisfaction and resolution
• Provide accurate and complete information using appropriate methods and tools
• Collaborate with providers and staff to meet patients’ needs
• Write messages on behalf of healthcare professionals
