Kovieka Nelson
Salem
Summary
Versatile and dependable, demonstrated excellence in pet care with Family Members, and honed customer service skills as a Barista at School. Achieved high customer satisfaction through effective communication and punctuality. Skilled in maintaining clean environments and managing schedules, ensuring top-notch care and service with a positive attitude.
Qualified [Desired Position] with solid background in providing compassionate and reliable pet care services. Proven ability to manage feeding schedules, administer medications, and ensure pets' overall well-being. Demonstrated proficiency in handling various pet behaviors and maintaining clean and safe environments.
Overview
4
4
years of professional experience
Work History
Pet Sitter
Family Members
07.2021 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Assisted with development of animal behavior modification plans.
- Trained animals in behavioral compliance or other special routines or commands.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Lawn Mower
Friends
04.2021 - 06.2024
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
- Greeted property owners and other individuals on property to maintain friendliness.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Loaded and unloaded mowing equipment at customer locations.
- Obtained feedback from customers to identify areas of improvement.
- Developed and maintained effective working relationships with clients to secure repeat jobs.
- Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.
- Reduced time spent on each job with efficient use of various mowing equipment.
- Performed minor repairs on mower and other lawn care equipment to maintain working order.
- Adapted quickly to changing weather conditions for uninterrupted service provision throughout the year.
- Removed debris and waste from outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Barista
School
09.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Roberts High School
Salem, OR06-2024
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Regular availability
- Pet care
- Schedule adherence
- House sitting
- Feeding routines
- Pet feeding
- Pet sitting
Timeline
Barista
School
09.2023 - 01.2024
Pet Sitter
Family Members
07.2021 - Current
Lawn Mower
Friends
04.2021 - 06.2024
High School Diploma -
Roberts High School
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