Kowana Brown- Farrar
Case Management & Therapeutic Coaching
Aubrey,TX
Summary
• A highly experienced customer service representative, Dental assistant, and Oral Surgery/Sedation Assistant with over 25 years' experience in the Administrative field and 13 years in the Dental field, seeks a new adventure or a new chapter.
• Proven ability to resolve customer issues, train staff, and handle administrative tasks efficiently.
• Possesses strong communication and problem-solving skills.
Overview
30
30
years of professional experience
4
4
Certifications
Work History
Case Manager children and pregnant women
Family Community Case Management
12 2024 - Current
- Worked well in a team setting, providing support and guidance.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Mental Health Advocate
Family Community Case Management
10 2024 - Current
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Facilitated group therapy sessions to encourage peer engagement and shared learning experiences among clients.
- Increased public understanding of mental illness by delivering informative presentations at local schools and organizations.
- Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
- Evaluated client progress through ongoing treatment plan reviews, adjusting strategies as needed for optimal outcomes.
- Conducted outreach efforts targeted at underserved populations, increasing accessibility of mental health services within those communities.
- Developed strong therapeutic relationships with clients by maintaining confidentiality, trust, and empathy during counseling sessions.
- Implemented evidence-based practices in counseling sessions, contributing to higher success rates among clientele.
- Coordinated service delivery between interdisciplinary teams of medical professionals, ensuring continuity of care for clients.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
- Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and implemented training classes to educate team members and community residents.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Health and Wellness Director
Family Community Case Management
07 2024 - Current
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Enhanced patient satisfaction by implementing innovative health and wellness programs tailored to individual needs.
- Promoted a culture of wellness within the organization, leading workshops on stress reduction, nutrition, and exercise.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations.
- Initiated employee wellness challenges that encouraged healthy behaviors among staff members, fostering a sense of camaraderie and motivation.
- Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels.
- Cultivated a positive work environment by fostering open communication, collaboration, and respect among all team members.
- Helped clients set and achieve health and wellness goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Mental Health Support Worker
Family Community Case Management
01 2024 - Current
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Behavior Consultant
Family Community Case Management
01 2024 - Current
- Enhanced quality of care for clients through consistent monitoring, data analysis, and plan adjustments.
- Collaborated with multi-disciplinary teams to develop comprehensive strategies for addressing challenging behaviors.
- Improved client outcomes by designing and implementing customized behavior intervention plans.
- Provided ongoing support to families, helping them understand and manage their child''s behavior more effectively.
- Developed strong relationships with schools, medical professionals, and other service providers to facilitate a coordinated approach to client care.
- Maintained detailed documentation on all sessions, interventions, and communications related to each client case in accordance with ethical standards and company policies.
- Coordinated with educational staff to develop and implement classroom strategies that complemented individual behavior intervention plans, promoting consistency across settings.
- Increased client engagement and progress with effective communication and rapport-building techniques.
- Trained staff on evidence-based practices for working with individuals with behavioral challenges, increasing overall effectiveness of interventions.
- Presented workshops and trainings to educate community members about various aspects of behavioral health and intervention strategies.
- Facilitated skill-building groups focused on social skills, emotional regulation, and problem-solving strategies for diverse client populations.
- Served as a mentor for new hires within the organization, providing guidance on best practices while fostering a supportive team environment.
- Improved client satisfaction and retention rates by establishing rapport, trust, and open lines of communication between clients, families, and treatment teams.
Life Skills Coach
Family Community Case Management
06 2023 - Current
- Evaluated client progress regularly, adjusting coaching strategies to optimize results continually.
- Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
- Mentored and supervised junior life skills coaches, sharing best practices and providing constructive feedback to enhance their professional development.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
- Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
- Proactively identified new resources and techniques for use in coaching sessions, keeping up-to-date on industry trends and advancements.
- Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
Director of Case Management
Family Community Case Management
06 2023 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Championed a culture of teamwork, collaboration, and innovation within the department to drive positive change across the organization.
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings.
- Established clear objectives for direct reports, fostering an environment that encouraged professional growth while aligning with organizational goals.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Influenced policy decisions at both the organizational level by advocating for improvements in case management practices based on industry trends and emerging evidence.
- Improved patient satisfaction through the development of personalized care plans and regular followup.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Increased staff productivity by providing ongoing training, support, and mentorship for case managers and related professionals.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
CERTIFIED LIFE AND RELATIONSHIP COACH
Center For Thriving Relationships
01 2021 - 06 2021
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Counseled clients on concerns such as unsatisfactory relationships, divorce and separation or financial difficulties.
- Asked questions to help clients identify feelings and behaviors.
- Worked with many couples this past year to prevent divorce and facilitate reconciliation.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Oral Surgery Assistant
Brident Dental & Orthodontics
09 2018 - 08 2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for the next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized, and patients were ready.
- Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
- Participated in professional development opportunities to stay current on best practices within the field of oral surgery assistance.
- Contributed to a positive working environment through effective communication with colleagues and support staff.
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
- Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
- Streamlined patient scheduling to accommodate emergency appointments and reduce wait times.
- Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
FLOOR SUPERVISOR
Brident Dental & Orthodontics
09.2017 - 09.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced employee turnover with hands-on leadership and coaching.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed schedule for 8 team members with focus on effective coverage of dental office needs.
REGISTERED DENTAL ASSISTANT, CHAIRSIDE
Brident Dental & Orthodontics
09.2015 - 09.2017
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentist in management of medical or dental emergencies by CPR...
Education
Certification - Relationship Coaching (Specialization)
Center For Thriving Relationships
01.2021
Certification - Severe Mental Health Coach
Light University
01.2025
Certification - Mental Health Peer Support
FCCM
03.2023
Certification - Children &Pregnant Women
Texas Health and Human services
01.2025
Skills
- Customer Needs Assessments
- Customer Transactions
- Customer Inquiries
- Oral Health Assessments
- Anesthetic Administration
- Preliminary Impressions
- Dental Equipment
- Patient Flow
- Advising and Educating Patients
- Advising Patients
- Patient Care Standards
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Certification
- Life/Relationship Coaching, Center for Thriving Relationships, 2022 SPECIALIZE in relationships
- Registered Dental Assistant, Brident Dental and Orthodontics, 2015
- Certified Behavior Coach, FCCM - 2024 SPECIALIZE in behaviors
- Severe Mental Health Coach, Light University - 2024
- Mental Health Peer Support-2023
- FCCM
Accomplishments
- Used Microsoft Excel to develop Time tracking spreadsheets.
- Supervised team of 5 Case manager's.
Timeline
FLOOR SUPERVISOR
Brident Dental & Orthodontics
09.2017 - 09.2018
REGISTERED DENTAL ASSISTANT, CHAIRSIDE
Brident Dental & Orthodontics
09.2015 - 09.2017
Case Manager children and pregnant women
Family Community Case Management
12 2024 - Current
Mental Health Advocate
Family Community Case Management
10 2024 - Current
Health and Wellness Director
Family Community Case Management
07 2024 - Current
Mental Health Support Worker
Family Community Case Management
01 2024 - Current
Behavior Consultant
Family Community Case Management
01 2024 - Current
Life Skills Coach
Family Community Case Management
06 2023 - Current
Director of Case Management
Family Community Case Management
06 2023 - Current
CERTIFIED LIFE AND RELATIONSHIP COACH
Center For Thriving Relationships
01 2021 - 06 2021
Lead Oral Surgery Assistant
Brident Dental & Orthodontics
09 2018 - 08 2020
Certification - Relationship Coaching (Specialization)
Center For Thriving Relationships
Certification - Severe Mental Health Coach
Light University
Certification - Mental Health Peer Support
FCCM
Certification - Children &Pregnant Women
Texas Health and Human services
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