Kowana Brown- Farrar
Case Management & Therapeutic Coaching
Aubrey,TX
Summary
• A highly experienced customer service representative, Dental assistant, and Oral Surgery/Sedation Assistant with over 25 years' experience in the Administrative field and 13 years in the Dental field, seeks a new adventure or a new chapter.
• Proven ability to resolve customer issues, train staff, and handle administrative tasks efficiently.
• Possesses strong communication and problem-solving skills.
Overview
30
30
years of professional experience
4
4
Certifications
Work History
Case Manager children and pregnant women
Family Community Case Management
Bedford, Tx
12 2024 - Current
- Worked well in a team setting, providing support and guidance.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Mental Health Advocate
Family Community Case Management
Bedford, Tx
10 2024 - Current
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Facilitated group therapy sessions to encourage peer engagement and shared learning experiences among clients.
- Increased public understanding of mental illness by delivering informative presentations at local schools and organizations.
- Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
- Evaluated client progress through ongoing treatment plan reviews, adjusting strategies as needed for optimal outcomes.
- Conducted outreach efforts targeted at underserved populations, increasing accessibility of mental health services within those communities.
- Developed strong therapeutic relationships with clients by maintaining confidentiality, trust, and empathy during counseling sessions.
- Implemented evidence-based practices in counseling sessions, contributing to higher success rates among clientele.
- Coordinated service delivery between interdisciplinary teams of medical professionals, ensuring continuity of care for clients.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
- Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and implemented training classes to educate team members and community residents.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Health and Wellness Director
Family Community Case Management
Bedford, Tx
07 2024 - Current
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Enhanced patient satisfaction by implementing innovative health and wellness programs tailored to individual needs.
- Promoted a culture of wellness within the organization, leading workshops on stress reduction, nutrition, and exercise.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations.
- Initiated employee wellness challenges that encouraged healthy behaviors among staff members, fostering a sense of camaraderie and motivation.
- Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels.
- Cultivated a positive work environment by fostering open communication, collaboration, and respect among all team members.
- Helped clients set and achieve health and wellness goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Mental Health Support Worker
Family Community Case Management
Bedford, Tx
01 2024 - Current
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Behavior Consultant
Family Community Case Management
Bedford, Tx
01 2024 - Current
- Enhanced quality of care for clients through consistent monitoring, data analysis, and plan adjustments.
- Collaborated with multi-disciplinary teams to develop comprehensive strategies for addressing challenging behaviors.
- Improved client outcomes by designing and implementing customized behavior intervention plans.
- Provided ongoing support to families, helping them understand and manage their child''s behavior more effectively.
- Developed strong relationships with schools, medical professionals, and other service providers to facilitate a coordinated approach to client care.
- Maintained detailed documentation on all sessions, interventions, and communications related to each client case in accordance with ethical standards and company policies.
- Coordinated with educational staff to develop and implement classroom strategies that complemented individual behavior intervention plans, promoting consistency across settings.
- Increased client engagement and progress with effective communication and rapport-building techniques.
- Trained staff on evidence-based practices for working with individuals with behavioral challenges, increasing overall effectiveness of interventions.
- Presented workshops and trainings to educate community members about various aspects of behavioral health and intervention strategies.
- Facilitated skill-building groups focused on social skills, emotional regulation, and problem-solving strategies for diverse client populations.
- Served as a mentor for new hires within the organization, providing guidance on best practices while fostering a supportive team environment.
- Improved client satisfaction and retention rates by establishing rapport, trust, and open lines of communication between clients, families, and treatment teams.
Life Skills Coach
Family Community Case Management
Bedford, Tx
06 2023 - Current
- Evaluated client progress regularly, adjusting coaching strategies to optimize results continually.
- Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
- Mentored and supervised junior life skills coaches, sharing best practices and providing constructive feedback to enhance their professional development.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
- Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
- Proactively identified new resources and techniques for use in coaching sessions, keeping up-to-date on industry trends and advancements.
- Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
Director of Case Management
Family Community Case Management
Bedford, Tx
06 2023 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Championed a culture of teamwork, collaboration, and innovation within the department to drive positive change across the organization.
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings.
- Established clear objectives for direct reports, fostering an environment that encouraged professional growth while aligning with organizational goals.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Influenced policy decisions at both the organizational level by advocating for improvements in case management practices based on industry trends and emerging evidence.
- Improved patient satisfaction through the development of personalized care plans and regular followup.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Increased staff productivity by providing ongoing training, support, and mentorship for case managers and related professionals.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
CERTIFIED LIFE AND RELATIONSHIP COACH
Center For Thriving Relationships
Bloomington, IN
01 2021 - 06 2021
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Counseled clients on concerns such as unsatisfactory relationships, divorce and separation or financial difficulties.
- Asked questions to help clients identify feelings and behaviors.
- Worked with many couples this past year to prevent divorce and facilitate reconciliation.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Oral Surgery Assistant
Brident Dental & Orthodontics
Fort Worth, TX
09 2018 - 08 2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for the next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized, and patients were ready.
- Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
- Participated in professional development opportunities to stay current on best practices within the field of oral surgery assistance.
- Contributed to a positive working environment through effective communication with colleagues and support staff.
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
- Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
- Streamlined patient scheduling to accommodate emergency appointments and reduce wait times.
- Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
FLOOR SUPERVISOR
Brident Dental & Orthodontics
Fort Worth, TX
09.2017 - 09.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced employee turnover with hands-on leadership and coaching.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed schedule for 8 team members with focus on effective coverage of dental office needs.
REGISTERED DENTAL ASSISTANT, CHAIRSIDE
Brident Dental & Orthodontics
Fort Worth, TX
09.2015 - 09.2017
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentist in management of medical or dental emergencies by CPR...
Education
Certification - Relationship Coaching (Specialization)
Center For Thriving Relationships
01.2021
Certification - Severe Mental Health Coach
Light University
01.2025
Certification - Mental Health Peer Support
FCCM
03.2023
Certification - Children &Pregnant Women
Texas Health and Human services
01.2025
Skills
- Customer Needs Assessments
- Customer Transactions
- Customer Inquiries
- Oral Health Assessments
- Anesthetic Administration
- Preliminary Impressions
- Dental Equipment
- Patient Flow
- Advising and Educating Patients
- Advising Patients
- Patient Care Standards
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Certification
- Life/Relationship Coaching, Center for Thriving Relationships, 2022 SPECIALIZE in relationships
- Registered Dental Assistant, Brident Dental and Orthodontics, 2015
- Certified Behavior Coach, FCCM - 2024 SPECIALIZE in behaviors
- Severe Mental Health Coach, Light University - 2024
- Mental Health Peer Support-2023
- FCCM
Accomplishments
- Used Microsoft Excel to develop Time tracking spreadsheets.
- Supervised team of 5 Case manager's.
Timeline
FLOOR SUPERVISOR
Brident Dental & Orthodontics
09.2017 - 09.2018
REGISTERED DENTAL ASSISTANT, CHAIRSIDE
Brident Dental & Orthodontics
09.2015 - 09.2017
Case Manager children and pregnant women
Family Community Case Management
12 2024 - Current
Mental Health Advocate
Family Community Case Management
10 2024 - Current
Health and Wellness Director
Family Community Case Management
07 2024 - Current
Mental Health Support Worker
Family Community Case Management
01 2024 - Current
Behavior Consultant
Family Community Case Management
01 2024 - Current
Life Skills Coach
Family Community Case Management
06 2023 - Current
Director of Case Management
Family Community Case Management
06 2023 - Current
CERTIFIED LIFE AND RELATIONSHIP COACH
Center For Thriving Relationships
01 2021 - 06 2021
Lead Oral Surgery Assistant
Brident Dental & Orthodontics
09 2018 - 08 2020
Certification - Relationship Coaching (Specialization)
Center For Thriving Relationships
Certification - Severe Mental Health Coach
Light University
Certification - Mental Health Peer Support
FCCM
Certification - Children &Pregnant Women
Texas Health and Human services