Kowesha Crowder
Wixom
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance time efficiency and client satisfaction, addressing member needs and resolving issues promptly, contributing to positive team environment and achieving results.
Overview
10
10
years of professional experience
Work History
Member Experience Associate
Lake Trust Credit Union
10.2024 - Current
- Advise on opportunities to advance members’ financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated and engaged customers with new bank products and services.
- Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
- Managed high-volume inbound calls, providing exceptional customer service and support.
Front Desk Receptionist
Michigan Institute of Urology
01.2022 - 10.2024
- Greet and welcome guests as they arrive at the office
- Direct patients to the appropriate person and office
- Answer and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person & via phone/email
- Schedule new patients and existing patients for appointments with the appropriate provider
- Check for insurance referrals and verify current insurance.
- Coordinated appointment scheduling using electronic medical records system to optimize provider availability.
- Trained new front desk staff on operational procedures and customer service standards for improved team performance.
- Streamlined communication between medical staff and patients, reducing wait times and enhancing overall clinic experience.
Caregiver
Home Instead Senior Care
02.2020 - 08.2021
- These responsibilities of this job require the skillset of patience, multitasking, giving reminders, deescalating situations and reassuring the client of safety and care.
- Assisted clients with daily living activities, enhancing quality of life through attentive support.
- Developed personalized care plans in collaboration with families to meet individual client needs.
- Maintained accurate documentation of client progress and changes in condition for care continuity.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Server
Cedarbrook Senior Living
01.2019 - 01.2020
- Work calmly and effectively under pressure.
- Delivered exceptional dining experiences for residents in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely meal service and menu accuracy.
- Consist of taking food and drink orders, bringing food and drinks to residents, answering questions about menu
Items and specials, and catering to patron requests. Specific responsibilities may include refilling drinks - Maintained cleanliness and organization of dining areas, adhering to safety standards.
- Managed resident dietary preferences, ensuring personalized meal solutions.
Server
Applebee’s
01.2018 - 01.2019
- Consist of taking food and drink orders, bringing food and drinks to guests, answering questions about menu
- Items and specials, and catering to patron requests. Specific responsibilities may include refilling drinks
- Clearing tables, printing receipts, and operating cash registers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
IHOP
01.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in training new team members on service protocols and customer engagement.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
Bachelor - Health Administration
Baker College
Royal Oak, MI05-2026
High School Diploma -
Wichita Heights High School
Wichita, KS05-2017
Skills
- Customer Service
- Problem Solving
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Patience and composure
- Exceptional communication
- Effective decision making
- Data entry proficiency
Timeline
Member Experience Associate
Lake Trust Credit Union
10.2024 - Current
Front Desk Receptionist
Michigan Institute of Urology
01.2022 - 10.2024
Caregiver
Home Instead Senior Care
02.2020 - 08.2021
Server
Cedarbrook Senior Living
01.2019 - 01.2020
Server
Applebee’s
01.2018 - 01.2019
Server
IHOP
01.2016 - 01.2018
Bachelor - Health Administration
Baker College
High School Diploma -
Wichita Heights High School
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