Kowssar Safa
Brooklyn
Summary
Experienced Program Coordinator and emerging social work professional with a strong background in managing community-based programs, AmeriCorps operations, and supervising service teams. I am skilled in program development, data reporting, compliance oversight, and staff training. Known for a hands-on, empathetic leadership style that supports both team effectiveness and client-centered outcomes. Bilingual in Arabic and pursuing a Master of Social Work to expand capacity in equitable, system-level change and program impact.
Overview
13
13
years of professional experience
Work History
Program Coordinator – AmeriCorps
NYU Langone Health
Brooklyn
02.2023 - Current
- Enhance efficiency of Trainee recruitment procedure.
- Maintain up-to-date records related to program activities.
- Analyze data to assess program impact and to guide strategic planning.
- Evaluate performance data against established objectives to measure success of programs through CQI.
- Collaborate closely with AmeriCorps Program Director.
- Evaluate and select suitable Trainee candidates.
- Work closely with sites to pinpoint relevant positions for Trainees under Sunset Park Grants.
- Utilize diverse methods including direct outreach and online platforms to find qualified candidates.
- Coordinate preparatory engagements for preservice orientations within AmeriCorps.
- Execute preservice checklist, enrollment forms, exit forms, and background checks for Trainee members.
- Organize and lead meetings, orientations, and training sessions for trainees and site supervisors.
- Coordinate member-led team days including arranging external facilitators.
- Oversee Food Insecurity team in direct case management.
- Compile data evaluations for Food Corps and Check and Connect programs.
- Guide trainees in planning career pathways post-AmeriCorps.
- Administer detailed background checks using Truescreen and NSOPW.
- Facilitate the coordination of member end-of-term completions and mid-year celebrations.
- Oversee trainee database, documentation charts, and timesheet management via On Corps reporting system.
- Provide technical support to team members and various sites.
- Manage and refresh Sunset Park AmeriCorps social media accounts.
- Coordinate initiatives to involve alumni in year-round activities with current AmeriCorps members and residents.
- Conduct research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
Program Enrollment Supervisor
CAMBA HomeBase
Brooklyn
07.2022 - 02.2023
- Adhered to CAMBA internal Quality Assurance protocols for electronic and physical file management.
- Collaborated with Program Vice President and Program Director to enhance case management program based on demographic data.
- Achieved funder's target numbers consistently.
- Maintained a consistent daily tracking system for the Director and Program Manager.
- Oversaw and motivated direct reports, ensuring high performance.
- Assessed potential candidates for employment.
- Efficiently managed activities to optimize program outcomes.
- Implemented corrective actions for staff.
- Conducted weekly case conferences with staff to monitor clients' progress.
- Delivered comprehensive weekly, monthly, quarterly, semesterly, and annual reports to CAMBA management and funders.
- Assisted in recruiting qualified clients through prescreening and scheduling.
Case Manager
CAMBA HomeBase
Brooklyn
01.2021 - 07.2022
- Interviewed and evaluated prospective clients using risk assessment tools.
- Worked alongside clients to formulate service plans that cater to their needs.
- Directed clients towards available support options to prevent homelessness.
- Ensure housing compliance with habitability regulations.
- Coordinate application submissions to secure necessary benefits and quick financial support.
- Processed CityFHEPS, FHEPS, and Good Cause Transfer applications on clients' behalf.
- Coordinated with brokers and landlords for tenant move outs.
- Conducted home visits to identify rental possibilities.
- Consistently tracked and documented client progress while keeping detailed case files audit-ready.
- Monitored client progress via CARES DHS system.
- Performed home inspections to ensure suitability of client housing.
- Applied Motivational Interviewing to address sensitive psychological topics such as depression, substance abuse, and parole.
AmeriCorps Member
Family Health Centers at NYU Langone-Brooklyn
02.2020 - 12.2020
- Evaluated and identified clients experiencing socio-economic hardships using Social Determinants of Health and OCHIN.
- Guided clients through SNAP and Public Assistance application processes.
- Guide clients in completing applications for housing opportunities.
- Facilitated registration processes for ESOL courses.
- Facilitated appointment management and schedule maintenance at The Table food pantry.
- Coordinated the processing of client's case reports for distribution.
- Collaborated with program associates in the network, ensuring client referrals met screening requirements.
- Conducted bilingual workshops on intimate partner violence for ESOL students.
- Evaluated functionality and performance of CENSUS applications.
- Facilitated engaging motivational interviews.
- Evaluated patients requiring supportive counseling.
- Guide trainees in the use of EPIC and ETO platforms for effective service delivery.
Intern: Court Navigator Program
New York Kings County Courts
09.2019 - 12.2019
- Escorted litigants to various courtroom locations.
- Coordinated delivery of litigant's case files to legal professionals.
- Helped individuals check necessary forms and documents for eviction cases.
- Delivered Arabic translation services to ensure clarity and understanding for litigants.
- Provided emotional support to litigants during challenging circumstances.
Teacher Assistant monitor
Fort Hamilton High School
09.2012 - 06.2014
- Company Overview: Company Overview: Brooklyn New York
- Tutored individual students and provided academic assistance.
- Assisted teacher with academic advisement of students.
- Reviewed and organized student information to ensure confidential and efficient files.
- Handled confidential documents including individualized education program documents (IEP).
- Translated in Arabic for students and parents to ensure effective communication.
- Remained after school hours to provide additional support for teachers and students.
- Company Overview: Brooklyn New York
Education
Master - Social Work
Utica University
01.2027
Bachelor of Arts - Forensic Psychology
CUNY John Jay Criminal Justice
12.2020
Skills
- Microsoft Office Proficiency
- EPIC System Management
- E-Grants Management
- Truescreen Proficiency
- Continuous Quality Improvement
- Proficient Case Coordination
- Skilled in Motivational Interviewing Strategies
- Crisis intervention
- Workflow optimization
- Team building
- Creativity and innovation
- Strong Communication Skills
- Efficient Multitasking
- Effective Team Coordination
- Compliance Reporting
- Presentation Development Expertise
- Strategic Issue Resolution
- Data entry
Timeline
Program Coordinator – AmeriCorps
NYU Langone Health
02.2023 - Current
Program Enrollment Supervisor
CAMBA HomeBase
07.2022 - 02.2023
Case Manager
CAMBA HomeBase
01.2021 - 07.2022
AmeriCorps Member
Family Health Centers at NYU Langone-Brooklyn
02.2020 - 12.2020
Intern: Court Navigator Program
New York Kings County Courts
09.2019 - 12.2019
Teacher Assistant monitor
Fort Hamilton High School
09.2012 - 06.2014
Master - Social Work
Utica University
Bachelor of Arts - Forensic Psychology
CUNY John Jay Criminal Justice
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