Koy Grams
St. Johns
Summary
Dedicated and detail-oriented Strategic Support Associate at Jackson National Life, specializing in processing claims. Currently a sophomore Cyber Security student with a strong foundation in risk assessment, threat analysis, and information security. Possesses exceptional problem-solving skills, effective communication abilities, and a keen eye for detail. Adept at managing multiple tasks, ensuring accuracy, and providing strategic support to enhance operational efficiency. Eager to leverage technical expertise and hands-on experience in a dynamic and challenging role within the cyber security field
Overview
3
3
years of professional experience
1
1
Certification
Work History
Strategic Support Associate
Jackson National Life
07.2024 - Current
- Provide timely processing and adjudication of claims
- Prepare documents and other paper work relating to claims
- Take responsibility of payment of all claims in compliance with rules.
- Respond to inquiries and resolve pertaining to specific claim issues.
- Using Excel daily to sift through information about possible customers
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
Stocking Associate
Walmart
05.2023 - Current
- Unloading and storing trucks in the backroom
- Stocking shelves and ensuring cleanliness
- Engaging with vendors and drivers to move products around the store
- Communicating with customers to help them find products they need
CNA
Hazel Findlay Country Manor
10.2021 - 08.2022
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Education
Associates - Cyber Security
Lansing Community College
Lansing, MI08-2025
Skills
- Activities of Daily Living ADL Support
- Quick Problem Solver
- Calm and Level-Headed Under Duress
- Teamwork
- Cross-functional coordination
- Communications security
- Virtualization security techniques
- Cybersecurity Risk Understanding
- Entrance security monitoring
- Knowledge of cybersecurity best practices
Certification
- Certified Nursing Assistant
- Licensed Lifeguard
Timeline
Strategic Support Associate
Jackson National Life
07.2024 - Current
Stocking Associate
Walmart
05.2023 - Current
CNA
Hazel Findlay Country Manor
10.2021 - 08.2022
Associates - Cyber Security
Lansing Community College
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