Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koy Sengdara

THORNTON,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Production Administrator

Epilog Laser
08.2023 - Current
  • Inventory counting and reconciliation.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Bill of material analysis and reconciliation.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and perform periodic softwear testing.
  • Incoming quality inspection of materials.
  • Reading engineering drawings, measure parts to validate that they meet specification.

Sales/Marketing Representative

C&D Metal Products
01.2021 - Current


  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent communication.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Perform cold calls.

Technical Support Supervisor/Specialist

Epilog Laser
08.2004 - 08.2023
  • Managing a team of Tech Support Specialist.
  • Assisted Support Specialist in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Provide structure and guidance to the team to provide the best possible Customer Support.
  • Collaborated with other Support Leads to escalate and address customer inquiries or technical issues.
  • Monitored, tack, and report team KPI metrics such as hold time, no answer calls, customer satisfaction, etc
  • Documents client interaction, including details of inquires,complaints,comments, and action taken.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provide feedback to engineering team to improve product usability, performance, and customer satisfaction.

Education

Associate of Applied Science - Computer Networking

Westwood College - Denver North
Denver, CO
07.2000

High School Diploma -

Arvada West High School
Arvada, CO
05.1993

Skills

  • Team Development
  • Staff Scheduling
  • Training Coordination
  • Quality Assurance
  • Assembly and Production
  • Technical Specifications
  • Customer Support
  • Strong Leadership Abilities
  • Continuous Improvements
  • Staff Management

Timeline

Production Administrator

Epilog Laser
08.2023 - Current

Sales/Marketing Representative

C&D Metal Products
01.2021 - Current

Technical Support Supervisor/Specialist

Epilog Laser
08.2004 - 08.2023

Associate of Applied Science - Computer Networking

Westwood College - Denver North

High School Diploma -

Arvada West High School

Similar Profiles

CREATE PROFILE
Koy Sengdara