Summary
Overview
Work History
Education
Skills
Certification
Skillsetit
Personal Information
Timeline
Generic

Karthikeyan Prakasam

Summary

Highly motivated, results-driven Product Management professional with 15+ years of overall experience in Product Management, Business Analysis, Software Design and implementation, Client Relationship, Pre-sales support Domain expertise includes Banking (US Mortgage), Retail, Logistics, Telecom, Health Care, Education / Enterprise Learning, Airline / Travel and Human Resources (Hire to Retire) Proven digital transformation experience working with customers (Design Thinking), project managers and technical teams for executing concurrent projects Demonstrated experience in End-to-End

Overview

19
19
years of professional experience
1
1
Certification

Work History

Product Manager

EPSOFT Technologies Ltd
Texas
06.2021 - Current
  • Managing enterprise data and analytics programs (ERP, e-commerce, retail, billing, cloud implementations – Salesforce (order to cash), and digital marketing, etc.)
  • Owning a product area (Managing Vision, Epics, Features) and delivering the data objectives, key metrics, and bottom-line results, using Scrum/XP (Agile) methodology, data migration, and integrations.
  • Manage the data integration of legacy products, and build an enterprise data mart.
  • Managing the UI/UX design, product roadmap, defining high-level initiatives, acceptance criteria, success metrics, and building epics and stories for the target product.
  • Conduct market research for potential solutions that drive quicker ROI (return on investment).
  • Coordinate and partner with cross-functional partners, such as Sales, Product Marketing, and Support.
  • Facilitate the creation and maintenance of application documentation (Invest, Migrate, Retire approach).
  • Propose licensing options/quotes that generate added revenue (SaaS solutions) – buy vs. build decisions.
  • Launch new features, and manage the life cycle of products.

Product Manager – Data Management

Emirates Airline
03.2018 - 06.2021
  • Created and shared a clear product vision and plan to meet customer needs and deliver value
  • Researched customer problems and market trends to find the best solutions and added them to the product plan
  • Managed the product backlog by organizing and prioritizing tasks to keep the team focused and on track
  • Set clear goals and tracked success, like cost, performance, and reliability, to ensure the product delivered results
  • Reviewed product performance regularly to find areas for improvement and make updates
  • Handled changes smoothly, helping teams and customers adjust to new features without disruptions
  • Worked closely with teams to balance business needs and technical challenges, solving issues quickly when they came up
  • Accomplishments:
  • Emirates Card – Retail Store Implementation with Management, Inventory, Order Management
  • Crew Management – Licensing, Crew Logistics, Cabin / Flight Crew Training, Fatigue Risk Management
  • Crew Life Cycle – Family and Aviation Health Care (Contact Centre and Salesforce – Health Cloud)
  • Successfully implemented the ID and Access Management products
  • Employee Life Cycle – Access and ID Management, Enterprise Learning
  • Student Information System – ERP focused on creating Student Experience
  • Workforce Access Management – IT Service Centre
  • Access Management - Student Life Cycle / University Management

Business Analyst

NIIT Technologies Ltd
Dubai
02.2014 - 02.2018
  • Company Overview: (Client: Emirates Airline)
  • Enhancing Systems in Employee Life Cycle and Crew Management business domains
  • Understanding business need and designing solutions based on work program planned
  • Mapping Business Requirements (As-Is & To-Be Analysis) and GAP Analysis
  • (Client: Emirates Airline)
  • Accomplishments:
  • Successfully implemented the following crew management applications:
  • Attendance/Sickness Management Unit (Contact Centre & Salesforce Health Cloud)
  • Crew Contract Management
  • Shared Services (HR & Service Delivery)

Sr. Business Analyst

ISG Novasoft Technologies Pvt. Ltd
Chennai
03.2012 - 12.2013
  • Understanding business need and designing a road map for Mortgage Products
  • Manufacturing Business Process Modeling with Use Cases
  • Interacting with users for system study, requirements gathering, analysis and testing of system
  • Accomplishments:
  • Successfully lead the project “Tempo” and actively participated in UAT
  • Migrated and Customized all the existing process to “Tempo” product
  • Acted as Single Point of Contact for the Stakeholders/Project/Support teams
  • Extensively supported the business units on post production issues

Team Lead – MIS / HR Analytics & Transformation

Scope International (Standard Chartered Bank)
Chennai
04.2010 - 03.2012
  • Capturing client requirements & preparing scope document covering all the requirements and client’s expectations
  • Writing detailed Functional Design or Use case documents
  • Working with design team to prepare working prototypes for the proposed solution
  • Handling UAT/UVT testing at the business units and provide updates to project/product management teams
  • Accomplishments:
  • Awarded with “Business Excellence” for the support extended to both Business Units & technology
  • Successfully lead the project “AskHR” Transformation and actively participated in UAT
  • Migrated and Customized all the existing process to “AskHR” shared services model
  • Prepared the effective learning guides/presentations to enhance the team’s skill on the product

Sr. Associate –GWM Analytics

E-Serve International
Chennai
07.2009 - 03.2010
  • Responsible for understanding and documenting the business requirements from the clients
  • Prepare and analyze MIS Reports in order to meet service level requirements
  • Accomplishments:
  • Created a report interface for Payment Processing Unit for Auto Generated reports for efficient batch processing of payments

Scheduling Analyst – Ocwen Financial Corporation

Ocwen Financial Solutions (P) LTD
Bangalore
03.2006 - 06.2009
  • Company Overview: (Bangalore)
  • Meticulously handling all Business Requirements and taking actions to convert to Business Solutions
  • Involved in analyzing the reason of escalations, suggested steps to reduce defects and thereby convert these business requirements into the possible enhancements in the application that was developed to help the above requirements
  • (Bangalore)
  • Accomplishments:
  • Effectively worked on different cross-skilled platforms of Mortgage Banking
  • Created process manuals for Foreclosure process of all the states and the application functionalities

Education

Masters in Computer Applications -

Anna University
Chennai
01.2006

B.Sc. - Computer Science

Periyar University
Salem
01.2003

Skills

  • Product Management (Digital: Web/Mobile)
  • Data Products / Integration
  • Reporting (Management Information Systems)
  • Data Analytics (Adobe, Power BI, MicroStrategy, Tableau, Snowflake)
  • RPA (Robotic Process Automation)
  • Agile / Scrum Methodologies
  • Vendor Management
  • ID and Access Management (Microsoft)
  • CLM – Contract Life Cycle Management
  • Market Research / Tendering (RFI/RFT)
  • UX / UI Design (Figma, Miro, Adobe XD)
  • SaaS/Cloud Solutions (Azure, AWS, SAP)
  • Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud & Health Cloud)
  • Manual Testing
  • Pre-Sales (Tenders – RFI/RFT)
  • Risk & Data Governance
  • Cloud Solutions: Salesforce (Sales, Marketing, Community)
  • RPA Products: Automation Anywhere
  • ID Access Management: Azure AD
  • Microsoft Packages: MS-Office / MS Visio
  • Enterprise Architect for Creating Information & Data Assets
  • JIRA and Confluence Tool: For User Story Creation (Card) with Conversation and Confirmation of Acceptance Criteria
  • Reporting / Dashboard Design: Power BI
  • Business Objects / SQL
  • Testing: HP Application Life Cycle Management (ALM)
  • JIRA / Confluence
  • ERP Tool: PeopleSoft & Oracle (HRMS) – HCM
  • Oracle Fusion - HCM
  • Interface Specifications: MuleSoft
  • Microservices API
  • XML Schema
  • JASON
  • REST
  • ETL

Certification

  • Certified Scrum Product Owner / Product Manager
  • Business English Certification by Cambridge University

Skillsetit

Salesforce (Sales, Marketing, Community), Snowflake, C#, dotNet, Automation Anywhere, Robocorp, Azure AD, Microsoft Authenticator, SSO Integrations, MS-Office 2019, MS Visio 2019, Creating Information & Data Assets, For User Story Creation (Card) with Conversation and Confirmation of Acceptance Criteria, Power BI, Business Objects, SQL, HP Application Life Cycle Management (ALM), JIRA / Confluence, PeopleSoft & Oracle (HRMS) – HCM, Workday, MuleSoft, Microservices API, XML Schema / JSON / REST / ETL

Personal Information

  • Location Preference: Open to travel any client specific locations
  • Year of Birth: 1982

Timeline

Product Manager

EPSOFT Technologies Ltd
06.2021 - Current

Product Manager – Data Management

Emirates Airline
03.2018 - 06.2021

Business Analyst

NIIT Technologies Ltd
02.2014 - 02.2018

Sr. Business Analyst

ISG Novasoft Technologies Pvt. Ltd
03.2012 - 12.2013

Team Lead – MIS / HR Analytics & Transformation

Scope International (Standard Chartered Bank)
04.2010 - 03.2012

Sr. Associate –GWM Analytics

E-Serve International
07.2009 - 03.2010

Scheduling Analyst – Ocwen Financial Corporation

Ocwen Financial Solutions (P) LTD
03.2006 - 06.2009

Masters in Computer Applications -

Anna University

B.Sc. - Computer Science

Periyar University

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Karthikeyan Prakasam