Kamryn Kepa
Honolulu,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Center for Social Dynamics
03.2024 - 08.2024
- Used Central Reach software to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Remained up to date on safety training and protocols in hostile situations.
- Received CPR, First Aid, Basic Life Support, Bloodborne Pathogen and Mandated Reporter certifications.
General Manager
Morning Brew
01.2019 - 03.2024
- Managed day-to-day operations to drive quality, standards and meet customer expectations
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits, as well as keeping meticulous records of transactions of customers and timesheets between all employees
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
- Manage inventory and product levels through effectively ordering and stocking products between the front and back of house with necessary vendors
- Records to provide data for use in ordering more product
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Oversaw training of more than 30 team members and supervised new staff to enhance customer service skills and comply with food safety standards
- Collaborated with others to coordinate events, promotions, meetings, and overall function of operations
- Clover POS system
Barista Shift Lead
Hawaiian Aroma Cafe
02.2018 - 08.2018
- Memorized recipes and measurements for specialty hot and cold food and drink items
- Manage inventory and product levels by stocking, refilling, rotating, and preparing fresh coffee products and specialty products
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, panini grills and other equipment
- Delivered high quality customer service to promote caffe culture, values, and mission
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, dishes, work areas and seating daily
- Conducted successful cash audits at the end of each shift
- Square POS system
Education
Psychology
University of Hawaii
Honolulu, HIHigh School Diploma - undefined
Moanalua High School
Honolulu, HI05.2017
Skills
- Staff Management
- Sales and Marketing
- Multitasking
- Medical intervention
- Excellent customer service
- Conflict resolution
- Quick and willing learner
- Clear communication
- Strong work ethic
- Teamwork and cooperation
Timeline
Registered Behavior Technician
Center for Social Dynamics
03.2024 - 08.2024
General Manager
Morning Brew
01.2019 - 03.2024
Barista Shift Lead
Hawaiian Aroma Cafe
02.2018 - 08.2018
High School Diploma - undefined
Moanalua High School
Psychology
University of Hawaii
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