Kpoyea Johnson
Tucson,AZ
Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Accomplished, well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CEO
Avalanche World Entertainment
01.2019 - Current
- Multimedia, Graphic Design Specialist
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Oversee activities directly related to making products or providing services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Supervised and developed staff, boosting personnel with strong skills and leadership potential
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Patient Service Representative
United Healthcare
03.2021 - 04.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Tucson House Admin
City Of Tucson
12.2017 - 01.2021
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service / Sales
Sears
02.2010 - 12.2017
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Helping to answer customer inquiries, concerns and more
- Taking incoming Calls on a daily basis.
Sales Representative/Customer Service
Marcom Technology
06.2005 - 01.2010
- Prepare reports of findings, illustrating data graphically and translating complex findings into written text
- Seek and provide information to help companies determine their position in the marketplace
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
- Recruited individuals for online surveys about product awareness and interest
- Conducted phone interviews of political, social and consumer topics.
Customer Service Representative/Sales Associate
TSR / RMH
03.2001 - 03.2005
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Bachelor's degree -
Associate of Applied Science in Business Business Management -
TEMPLE UNIVERSITY
Philadelphia, PA01.2005
Skills
- Computer Repair
- Cost reduction
- Credit
- Financial statements
- Marketing
- Pricing
- Reading
- Sales
- Scripts
- Telephone
- Translating
- Written
- Strategic planning
- Organizational leadership
- Multimedia
- Graphic Design
- Illustration
- Adobe Photoshop
- Adobe Illustrator
- Adobe Creative Suite
- Market Research
- Web design
- Figma
- Adobe After Effects
- Conversion optimization
- Responsive web design
- UX
- Adobe InDesign
- Email marketing
- Analytics
- Project management
- Social media marketing
- Social media management
- HTML5
- Adobe Acrobat
- Post-production
- Adobe Premiere
- Typography
- Motion graphics
- Facebook Advertising
- Digital marketing
- Video editing
- Google Ads
- IOS
- Sketch
- UI
- Layout design
- Search Engine Optimization (SEO)
- Branding
- Video Production
- Usability
- Application Development
- Content Development
- Filming
- Adobe Dreamweaver
- Adobe Bridge
- Visual design
- WordPress
- Adobe Flash
- CSS
- Google Docs
- UI design
- Typesetting
Certification
CRNA
Assessments
- Graphic design, Completed, 04/01/22, Using graphic design techniques and producing visual media to communicate concepts, Reliability - Proficient
- Work style, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
- Social media, Proficient, 04/01/22, Knowledge of popular social media platforms, features, and functions
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service, Sales, or Multimedia
Timeline
Patient Service Representative
United Healthcare
03.2021 - 04.2022
CEO
Avalanche World Entertainment
01.2019 - Current
Tucson House Admin
City Of Tucson
12.2017 - 01.2021
Customer Service / Sales
Sears
02.2010 - 12.2017
Sales Representative/Customer Service
Marcom Technology
06.2005 - 01.2010
Customer Service Representative/Sales Associate
TSR / RMH
03.2001 - 03.2005
Bachelor's degree -
Associate of Applied Science in Business Business Management -
TEMPLE UNIVERSITY
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