Kelly Lee
Office Manager
New Albany,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Magnolia Stone
New Albany, MS
03.2020 - 01.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
Front Desk Manager
Holiday Inn Express Hotel
New Albany, MS
03.2018 - 03.2020
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Trained front office staff in fire, life and other emergency procedures.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Collected room deposits, fees and payments.
- Designed employee work schedules to address complete operational needs.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Processed arrivals and departures for hotel guests
- Anticipated guests' needs and responded to requests within reasonable amount of time.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Increased customer service ratings through personable service.
- Checked guests in out of hotel, made reservations and processed payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Provided services efficiently and with high level of accuracy.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest complaints by addressing issues with rooms promptly.
Airport Manager
Union County Airport
New Albany, MS
02.2015 - 07.2018
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Oversaw fueling, cargo management and departure of aircraft at busy facility with daily departures and arrivals.
- Conducted departure and arrival briefings.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Handled calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
West Union Attendance Center
Myrtle, MS 08.2001 - 05.2005
Skills
Scheduling
Relationship building
Organizational skills
Friendly nature
Office management
Administrative support
Clear oral/written communication
Staff Management
Mail handling
Office administration
Payroll and budgeting
Excellent multi-tasking ability
Timeline
Office Manager
Magnolia Stone
03.2020 - 01.2023
Front Desk Manager
Holiday Inn Express Hotel
03.2018 - 03.2020
Airport Manager
Union County Airport
02.2015 - 07.2018
High School Diploma -
West Union Attendance Center
08.2001 - 05.2005