Kquhalil Harris
Joliet,IL
Summary
Reliable and friendly customer support specialist with extensive experience in the industry. Fluid in all aspects relating to customer service and enthusiastic about customer satisfaction. Giving great respect to all relations and every individual. Actively dedicated to cultivating partnerships and promoting success in the workforce.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Illinois State Police Bureau of Identification
Joliet , IL
2024.05 - Current
- Received citizen petitions and performed verification processes.
- Analyzed petitions for accuracy and checked for any discrepancies.
- Inputted data into the company CHRI system with diligence and great attention to detail.
- Took calls and responded to various emails relating to background investigations.
- Delivered status reports relating to background checks.
- Faxed sensitive and confidential IL State and U.S Federal reports.
- Trained new-hires with confidence, demonstrating proficient knowledge of expected duties.
- Quickly mastered the Data Entry Dept., recognized for Expungement Dept.
Frontline Customer Service Representative
Delta Sonic
Joliet , IL
2023.09 - 2024.05
- Managed and maintained a clean working area for corporate use.
- Took phone calls relating to price quotes and item quantity inquires.
- Performed data entry by logging prices into the company system.
- Took courses on compliance and relating curriculum such as fraud identification, identity theft, and proper credit card usage.
- Exercised amiable and exuberant customer care, patience, and diligence.
Education
High School Diploma -
Joliet Central High School
Joliet, ILSkills
- High level of computer literacy
- Proficient knowledge of all Microsoft applications
- Adaptable and highly flexible
- Able to operate under pressure
- Able to address a large assembly with ease
- Easygoing and detail-oriented
Affiliations
- Serving at Word of Life Church of Crest Hill, IL
- Leading Young Adult Bible Study
- Operating as a Certified Barber
- Engaged in Music Production
- Partake in Live Action Streaming and Joint Play
References
References available upon request.
Timeline
Customer Support Specialist
Illinois State Police Bureau of Identification
2024.05 - Current
Frontline Customer Service Representative
Delta Sonic
2023.09 - 2024.05
High School Diploma -
Joliet Central High School
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