K. Rachel Gardner
New York
Summary
Experienced and energetic administrative professional with a robust background in supporting executives and managing office operations. Proven ability to handle complex, time-sensitive projects, manage calendars, plan meetings, and prepare accurate documents. Adept at maintaining organized and efficient office environments while meeting client and company needs.
Overview
22
22
years of professional experience
Work History
Support Coordinator
HEALTHFIRST
03.2020 - Current
- Managed high-volume caseloads effectively, ensuring timely completion of tasks and that all member interactions were accurately documented and followed up appropriately.
- Provided administrative support to case managers, including creating and managing case files, scheduling appointments, and coordinating member mailings.
- Managed the department’s email inbox, sortin and delegating tasks from other departments, resolving issues, and determining when to escalate urgent matters to management.
- Volunteered to pilot and test a new company-wide program, providing critical feedback to developers and leadership, ensuring a successful rollout.
- Trained and mentored new team members, facilitating shadowing sessions to help them gain hands-on experience.
- Coordinated care by contacting third-party vendors and medical providers, ensuring seamless communication and effective service delivery for members.
Scheduling Liaison
HEALTHFIRST
01.2016 - 03.2020
- Coordinated complex schedules for over 10 Assessment RNs, ensuring optimal resource utilization and coverage.
- Managed real-time scheduling changes, responding promptly to emergencies and last-minute adjustments.
- Supported compliance initiatives by monitoring the implementation of corrective action plans.
- Organized multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives and corrective action plans.
Provider Operations Coordinator
WELLCARE HEALTH PLANS, INC.
08.2014 - 01.2016
- Coordinated credentialing processes for providers, ensuring all records were accurately maintained in core systems.
- Supported provider relations by resolving claims and payment issues, utilizing CRM systems to manage tasks.
- Conducted data analysis and reporting to identify and address operational inefficiencies.
- Managed provider recruitment efforts, facilitated outreach to medical groups, and liaised with licensure bodies and governmental agencies.
- Managed and assembled contracts for new providers, ensuring all necessary documentation was completed for network inclusion.
Membership Accountant
AFFINITY HEALTH PLAN, INC.
04.2012 - 01.2014
- Managed customer service and administrative tasks to resolve client issues efficiently.
- Reviewed and processed applications, ensuring accuracy and completeness.
Temporary Office Assistant
MANHATTAN EDUCATIONAL OPPORTUNITY CENTER
01.2010 - 07.2010
- Proctored and evaluated over 150 school-wide entrance exams weekly, ensuring a smooth and organized testing process.
- Coordinated logistical procedures for exam administration, including room setup, materials distribution, and student registration.
- Assessed and directed student inquiries to appropriate departments, providing clear and accurate information to prospective students.
- Assigned and supervised duties for over 15 staff members, ensuring protocol adherence and timely completion of tasks.
- Greeted visitors at the front desk, answered their questions, and directed them to the appropriate offices and departments.
- Performed general office tasks, including answering phones, managing files, handling correspondence, and maintaining office supplies.
- Supported administrative functions by organizing documents, scheduling appointments, and assisting with data entry.
Temporary Administrative Assistant
BECKER GROUP
01.2007 - 12.2008
- Operated a multi-line phone system, directing calls to appropriate parties and providing information to clients.
- Greeted visitors at the front desk, addressed their inquiries, and directed them to the appropriate departments or personnel.
- Resolved and reported client customer service complaints, ensuring timely follow-up and satisfactory resolution.
- Generated and managed expense reports, tracking and organizing the CFO’s travel, lodging, and dining expenses.
- Performed general office tasks, including filing, photocopying, handling correspondence, and maintaining office supplies.
- Assisted with scheduling meetings and coordinating events, ensuring all logistical details were handled efficiently.
Administrative Assistant
ROYAL HEALTH CARE
10.2005 - 04.2007
- Entered and managed data for 150+ applications weekly, ensuring accuracy and compliance.
- Managed executive calendars and reconciled state/private health reports.
- Resolved client complaints and supported office functions through scheduling and document preparation.
- Performed general office duties, including filing, correspondence, and supply management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant to the Director and Founder
JUST A FRIEND AWAY (JAFASI)
04.2002 - 12.2006
- Coordinated and delegated responsibilities to 20+ volunteers during special events.
- Organized and distributed the monthly newsletter, maintaining clear communication with donors and supporters.
- Designed and implemented marketing efforts to promote fundraisers and speaker series.
- Prepared and managed correspondence for the Facility Director, ensuring accurate records and timely communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships within the community.
Education
Oral Roberts University
Tulsa, OKSkills
- Project Management
- Appointment Scheduling
- Data Entry
- Documentation and Recordkeeping
- Attention to Detail
- Time Management
- Calendar Management
- Microsoft Office Suite
- Office Administration
- Salesforce
- Processing Expense Reports
- Google Suite Proficiency
Timeline
Support Coordinator
HEALTHFIRST
03.2020 - Current
Scheduling Liaison
HEALTHFIRST
01.2016 - 03.2020
Provider Operations Coordinator
WELLCARE HEALTH PLANS, INC.
08.2014 - 01.2016
Membership Accountant
AFFINITY HEALTH PLAN, INC.
04.2012 - 01.2014
Temporary Office Assistant
MANHATTAN EDUCATIONAL OPPORTUNITY CENTER
01.2010 - 07.2010
Temporary Administrative Assistant
BECKER GROUP
01.2007 - 12.2008
Administrative Assistant
ROYAL HEALTH CARE
10.2005 - 04.2007
Assistant to the Director and Founder
JUST A FRIEND AWAY (JAFASI)
04.2002 - 12.2006
Oral Roberts University
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