Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kragen Rivera

Summary

Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options.

Passionate cultivator of loyal customer relationships and organizational service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Primerica
05.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.

Customer Service Associate

Walmart
05.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Manager

Ground Control Trampoline Park
03.2021 - 05.2023
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Booked large amounts of parties and followed up with customers afterwards to ensure high satisfaction.

Manager

Five Below
08.2021 - 09.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Played a role in contributing to anti theft store program by monitoring camera footage and communicating directly to the District Manager.

Manager

Dominos Pizza
11.2020 - 03.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

William J. Brennan
San Antonio, TX

Skills

  • Insurance Policy Sales
  • In-depth product knowledge
  • Building Relationships
  • Client Service
  • Lead prospecting
  • Referral Generation
  • Appointment Scheduling
  • Social media proficiency
  • Asset Protection
  • Client needs analysis
  • Client Consultations

Certification

  • Life Insurance License
  • Forklift Certification
  • Walkie-Stacker Certification
  • Scissor Lift Certification
  • Electric Jack Certification


Timeline

Life Insurance Agent

Primerica
05.2024 - Current

Customer Service Associate

Walmart
05.2023 - Current

Manager

Five Below
08.2021 - 09.2022

Manager

Ground Control Trampoline Park
03.2021 - 05.2023

Manager

Dominos Pizza
11.2020 - 03.2021

High School Diploma -

William J. Brennan

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Kragen Rivera