Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
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Kraig Jennette

Morgantown,WV

Summary

A Versatile professional who possesses the skills and qualifications for a fast-paced and multitasking environment. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

8
8
years of professional experience

Work History

Unloader

FedEx:Ground
08.2023 - Current
  • Handled packages with care while transporting from truck to loading dock.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
  • Managed warehouse operations and verified proper shipment procedures.
  • Contributed significantly to meeting inventory accuracy targets by carefully checking and verifying unloaded goods.

Stock Supervisor

Giant Eagle
03.2020 - 01.2023
  • Abided by shipping and receiving policies to prevent errors in stock management
  • Coordinated loading and unloading of trailers
  • Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
  • Kept inventory secure, organized and accessible for team needs
  • Assisted employees with completing quick turnarounds on receiving, stocking and rotating merchandise
  • Built performance-driven culture using honest and powerful leadership techniques
  • Completed operational tasks and visual merchandising by following processes and specified timelines
  • Fostered teamwork by encouraging open and honest dialogue to determine solutions and communicate best practices
  • Met sales plans through proactive communications of operational goals and directives to all teams
  • Increased profits by developing strong teams through periodic training and consistent coaching
  • Tweaked schedules to reflect fluctuating workloads
  • Detailed work orders to teams of laborers, setting clear standards and expectations
  • Collaborated with senior staff to tackle work-related problems, minimizing operational downtime
  • Inventoried and organized supplies to determine ordering needs
  • Interviewed candidates, reviewed credentials, and made hiring decisions to support recruitment efforts
  • Prepared schedules, prioritizing and assigning tasks to cover operational demand
  • Handled personnel disputes and complaints to restore workforce harmony and improve teamwork
  • Identified staff training needs and arranged skill development opportunities

Team Lead

Macys
10.2016 - 07.2019
  • Executed set-up of varying seasonal floor displays
  • Produce high-value protection plans to improve client relationships and customer retention
  • Determine charges for services requested, collect deposits, and payments arranged for billing
  • Obtained and input demographic, clinical and financial information into database
  • Coordinate appointments and confirmed follow-ups
  • Address inquiries and concerns using extensive product knowledge
  • Implemented cross-selling and upselling techniques to boost value of sales
  • Handle high call volume
  • Formulated strong relationships while strategized the needs to maximize sales and meet customer satisfaction
  • Revamped and stocked store' shelves to prepare for new seasonal merchandise and planned promotions
  • Navigated objections to successfully closed sales
  • Adapted to store needs by cross-training and operating between multiple roles
  • Prioritized workflow and resolved daily operational challenges to support goal achievement
  • Provided daily direction to team members to achieve departmental goals
  • Guided employees in handling difficult or complex problems or resolving escalated complaints
  • Arranged creative displays to attract incoming customers and spike curiosity
  • Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
  • Resolved customer issues quickly to recapture customer loyalty and prevent lost sales
  • Kept up-to-date on current and upcoming product and service offerings
  • Entered, updated and maintained daily activity and prospect information
  • Processed customer requests to add or discontinue services
  • Incorporated suggestive selling techniques when assisting customers with service inquiries to increase revenue
  • Supplied management with reports on customer needs, problems and potential for new products and services
  • Supported sales and service for existing customers while increasing new business development
  • Answered customer inquiries and solved problems regarding billing, services and products
  • Documented and tracked sales through verification process to attain accurate sales numbers
  • Worked well within team environment and communicated effectively with fellow associates to implement comprehensive and customer-focused strategies

Education

High School Diploma - Criminal law

John F Kennedy High School
Manhasset, NY
06.2002

Skills

  • TEAM ASSESSMENT
  • MULTITASKING
  • MICROSOFT WORD
  • COMPLAINT RESOLUTION
  • UPSELLING AND CROSS-SELLING
  • OUTBOUND CALLING
  • VERBAL Communication
  • PROJECT MANAGEMENT
  • ORGANIZATION & ANALYTICAL
  • MICROSOFT TEAMS
  • Packaging equipment

Awards

  • Top Performer, Inside Sales Team, 2008
  • Outstanding Achievement in Customer Satisfaction, 2013

Volunteer Experience

  • Volunteer, Animal Shelter, 2010
  • Collection Volunteer, Toys for Tots

Timeline

Unloader

FedEx:Ground
08.2023 - Current

Stock Supervisor

Giant Eagle
03.2020 - 01.2023

Team Lead

Macys
10.2016 - 07.2019

High School Diploma - Criminal law

John F Kennedy High School

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Kraig Jennette