Kraig Reichley
Wooster,OH
Summary
Compassionate and experienced Case Manager with a strong background in human services, peer support, and recovery-oriented care. Proven ability to conduct thorough client assessments, develop individualized service plans, and coordinate community resources to reduce barriers and support goal achievement. Brings over a decade of leadership, supervision, and customer-focused service experience, with excellent communication, documentation, and advocacy skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Goodwill Industries
08.2025 - Current
- Conduct comprehensive client assessments to identify needs, barriers, and strengths
- Develop and monitor individualized service and care plans
- Coordinate services with interdisciplinary teams and community partners
- Maintain accurate, timely client documentation and outcome tracking
- Facilitate regular client meetings to review goals and progress
- Provide education on housing, employment, education, and community resources
Peer Support Specialist
OneEighty
02.2024 - 08.2025
- Supported individuals at various stages of recovery using trauma-informed practices
- Facilitated group sessions focused on coping skills, stress management, and healthy relationships
- Assisted in crisis situations by providing emotional support and connecting clients to emergency services
- Advocated for clients’ rights and access to community resources
Circulation Clerk
Wayne County Public Library
06.2023 - 02.2024
- Provided customer service support to patrons in person and by phone
- Responded to inquiries and referred patrons to appropriate library services and materials
Security Officer
Pomerene Hospital
07.2022 - 05.2023
- Maintained security of hospital facilities
- Monitored access points and inspected buildings and equipment
Food Service Director (ServSafe Manager)
TKC Holdings (Wayne & Ashland County Jails)
04.2019 - 07.2022
- Supervised inmate labor and team members in food preparation
- Oversaw daily food service operations, menu planning, and quality control
- Ensured compliance with health, safety, and sanitation regulations
- Managed inventory, ordering, and cost controls
Education
Associate of Arts - Social Work
University of Akron
Akron, OHCoursework - undefined
Cleveland State University
Diploma - undefined
Padua Franciscan High School
Skills
- Case Management & Care Planning
- Client Assessments & Interviews
- Documentation & Progress Tracking
- Crisis Intervention & De-escalation
- Community Resource Referral
- Client Advocacy
- Interdisciplinary Team Collaboration
- Leadership & Supervision
- CPR & First Aid
- Conflict Resolution
Certification
- ServSafe Manager Certification
- Food Safety Certification
- CPR & First Aid Certification
- Health & Safety for Caregivers
- FEMA HERT Certification
- Driver’s License
Timeline
Case Manager
Goodwill Industries
08.2025 - Current
Peer Support Specialist
OneEighty
02.2024 - 08.2025
Circulation Clerk
Wayne County Public Library
06.2023 - 02.2024
Security Officer
Pomerene Hospital
07.2022 - 05.2023
Food Service Director (ServSafe Manager)
TKC Holdings (Wayne & Ashland County Jails)
04.2019 - 07.2022
Coursework - undefined
Cleveland State University
Diploma - undefined
Padua Franciscan High School
Associate of Arts - Social Work
University of Akron
Awards & Honors
National Society of Collegiate Scholars (2013)
Additional Experience
- Kitchen Leader – Mancan / Luk Shaeffler Inc.
- Security Officer – Wooster Community Hospital
- Manager – Goodwill Industries (Promoted from Clerk to Manager within one year)
- Letter Carrier – United States Postal Service (Safety Team Member; Excellence Awards)
- Owner / Operator – Topper’s Tavern
- Manager – Bob Evans (Training Presentation Award)
- Lounge Supervisor – Stouffer Hotel
- Custodian – McGee Apartments
- (Details available upon request)