Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Hi, I’m
Kraig Thompson
United States
Summary
Overview
8
years of professional experience
1
Certification
Work History
Shine Bright Cleaning Services
Project Manager
03.2020 - Current
Job overview
- Responsible for recruitment, training, management, and supervision of all personnel assigned at the contract site.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Wonder Ice Cream
Route Sales Representative
07.2018 - 11.2019
Job overview
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
MGA Healthcare - San Francisco
Recruiter
04.2015 - 07.2018
Job overview
- Worked with healthcare employees to determine specific job qualifications.
- Utilized social media sites to recruit new employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Oversaw HR needs for 50 -employee operation across 2 locations.
Skills
- Servant Leader
- Data Driven Decision Maker
- Continuous Improvement Planning
- Conflict Management
- Resourceful
- Cross-Functional Team Developer
- Collaborative Mindset
- Agile Transformation Advocate
- Project Estimation and Bidding
- Backlog Management
- Agile Methodology
- Project Management
Certification
- Certified Scrum Master, Agile Alliance - 2023
Timeline
Project Manager
Shine Bright Cleaning Services
03.2020 - Current
Route Sales Representative
Wonder Ice Cream
07.2018 - 11.2019
Recruiter
MGA Healthcare - San Francisco
04.2015 - 07.2018
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