Kramone Reaves
Elgin,IL
Summary
Resourceful professional in manufacturing and production environments known for high productivity and efficient task completion. Possess specialized skills in machinery operation, quality assurance, and safety protocols. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Manufacturing Associate
Motorola Solutions
Elgin , IL
06.2023 - Current
- Followed established manufacturing guidelines related to quality assurance standards.
- Performed inspections during production to detect quality problems.
- Troubleshot any issues encountered during tritanium forging processes and adjusted accordingly when necessary.
- Utilized hand tools and machinery to assemble products according to customer specifications.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Met or exceeded target for on-time customer shipments.
Order Packer
Amazon Inc
Matteson, Illinois
04.2021 - 07.2023
- Assisted in line changeovers and returned raw material to stock.
- Implemented packing strategies to minimize waste and increase efficiency.
- Tracked inventories and input equipment counts into warehouse databases.
- Verified accuracy of items received against packing list or invoices.
- Reported any damaged merchandise upon receipt or during packing process.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packaged items with appropriate materials to prevent damage during shipping.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Assisted in training new employees on proper order packing techniques.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Warehouse Order Picker
Coca Cola Refreshments
Alsip, Illinois
02.2012 - 11.2019
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assembled customer orders from stock using a variety of tools such as knives, tape guns.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Used RF scanner to pick items from bins and complete orders.
- Labeled boxes and placed in outbound collection areas.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Followed safety procedures while working in the warehouse environment.
- Assisted in cycle counting process when required.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
Customer Service Representative
AmeriCALL Communications Company
Lansing, IL
03.2004 - 09.2009
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Led on- and off-site customer support teams across multiple time zones.
Education
Bachelor of Science - Graphic And Digital Design
Westwood College of Technology
Calumet City, IL01-2004
Skills
- Machine operation
- Production scheduling
- Measurement tools
- Assembly line experience
- Adaptable learner
- Hand tools proficiency
- Production line collaboration
- Teamwork and coordination
- Parts assembly
- Account updating
- Scheduling
- Sales closing
- Call center procedures
- Staff training
- Tactful and diplomatic
- Quality assurance controls
- Refund management
- Call center experience
- Spreadsheets
- Calm demeanor
- Service upselling
Timeline
Manufacturing Associate
Motorola Solutions
06.2023 - Current
Order Packer
Amazon Inc
04.2021 - 07.2023
Warehouse Order Picker
Coca Cola Refreshments
02.2012 - 11.2019
Customer Service Representative
AmeriCALL Communications Company
03.2004 - 09.2009
Bachelor of Science - Graphic And Digital Design
Westwood College of Technology